Patient Care Operations Manager

2 weeks ago

Corpus Christi, Texas, United States UnitedHealth Group Full time

Opportunities at UnitedHealth Group, a leader in the healthcare industry. We are dedicated to ensuring that every patient receives the highest standard of medical attention. Here, you will be part of a community that shares your commitment to enhancing health outcomes. With a variety of roles available for healthcare professionals, you can contribute meaningfully as you embrace the essence of Caring. Connecting. Growing together.

The Healthcare Manager plays a crucial role in assisting patients with complex health issues in navigating the healthcare landscape. This position focuses on empowering patients by serving as an educator, resource, and advocate for both patients and their families, aiming to enhance their quality of life. The Healthcare Manager collaborates with a diverse team of healthcare professionals, including physicians, nurses, pharmacists, and social workers, to ensure comprehensive care. This role requires a self-directed approach within a dynamic environment, adhering to the responsibilities outlined by the RN license in the respective state.

Key Responsibilities:

  • Collaborate with healthcare providers and clinic personnel to identify patients at elevated risk.
  • Facilitate ongoing care for patients with chronic conditions by: assessing health statuses, reconciling medications, conducting motivational interviewing, setting self-management goals, and providing educational resources.
  • Assist in the transition of patients with chronic conditions from hospital to outpatient care by: assessing transitional needs, reconciling medications, developing contingency plans, educating patients, and aiding with post-discharge requirements such as prescriptions and appointments.
  • Work with providers to create or revise care plans.
  • Ensure accurate and timely documentation in electronic health records.
  • Engage in daily huddles and Patient Care Coordination meetings.
  • Prepare and present timely reports for weekly discussions.
  • Maintain professional competence in nursing practices and stay updated on current evidence-based methodologies.
  • May perform clinical tasks within the scope of practice.
  • Carry out other related duties as assigned.

At UnitedHealth Group, your contributions will be recognized and rewarded in an environment that encourages growth and provides clear guidance for success in your role, along with opportunities for advancement.

Required Qualifications:

  • Bachelor's degree in Nursing or an Associate's degree in Nursing with a minimum of 4 years of relevant experience.
  • Registered Nurse with an active and unrestricted license in the state of employment.
  • Current BLS certification.
  • At least 2 years of experience in a clinical or hospital environment.
  • Familiarity with chronic diseases, particularly COPD/asthma, diabetes, CHF, and IHD.
  • Strong verbal and written communication skills.
  • Excellent interpersonal abilities.
  • Capacity to engage effectively with individuals and multidisciplinary teams.
  • Proficient in using electronic medical records.
  • Outstanding organizational and prioritization skills.
  • This position requires Tuberculosis screening and proof of immunity to certain diseases.

Preferred Qualifications:

  • Experience in patient education and motivational interviewing techniques.
  • Fluency in both written and spoken English and Spanish.

At UnitedHealth Group, we are committed to helping individuals lead healthier lives and improving the healthcare system for everyone. We believe that every individual, regardless of race, gender, age, or background, deserves the opportunity to achieve optimal health. We are dedicated to addressing health disparities and enhancing health outcomes as part of our mission.

We value diversity and are an Equal Employment Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

UnitedHealth Group maintains a drug-free workplace. Candidates must pass a drug test prior to employment.

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