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Healthcare Operations Manager
2 months ago
Opportunities at UnitedHealth Group, a leader in the healthcare industry. We are dedicated to ensuring that all patients receive exceptional medical care. Here, you will be part of a team that shares your commitment to enhancing health outcomes. With roles available for healthcare professionals, clinical staff, and support positions, you can contribute to our mission of Caring. Connecting. Growing together.
The Healthcare Operations Manager plays a crucial role in assisting patients with complex health issues in navigating the healthcare landscape. This position focuses on empowering patients by serving as an educator, resource, and advocate for both patients and their families, ensuring they achieve the highest quality of life. The Healthcare Operations Manager collaborates with multidisciplinary teams, including physicians, nurses, pharmacists, and social workers, to deliver comprehensive care. Additionally, this role serves as a vital resource for clinic personnel and operates in a dynamic, self-directed environment while performing nursing duties within the scope of a Registered Nurse license.
Key Responsibilities:
- Collaborate with healthcare providers and clinic staff to identify high-risk patients.
- Facilitate ongoing care for patients with chronic conditions by: assessing health status, reconciling medications, conducting motivational interviewing, setting self-management goals, and providing patient education.
- Support the transition of patients with chronic conditions from inpatient to outpatient care by: assessing transitional needs, reconciling medications, establishing contingency plans, providing education, and assisting with post-discharge requirements such as prescriptions and appointments.
- Coordinate with healthcare providers to create or update care plans.
- Ensure accurate and timely documentation in electronic medical records.
- Participate in daily team meetings and Patient Care Coordination sessions.
- Prepare and present accurate reports for weekly meetings as needed.
- Maintain up-to-date nursing competencies and knowledge of current best practices.
- May perform clinical tasks within the scope of practice.
- Execute all other related duties as assigned.
You will be recognized for your contributions in an environment that challenges you and provides clear guidance on achieving success in your role, along with opportunities for professional development.
Required Qualifications:
- Bachelor's degree in Nursing or an Associate's degree in Nursing with a minimum of 4 years of relevant experience.
- Active and unrestricted Registered Nurse license in the state of employment.
- Current Basic Life Support (BLS) certification.
- At least 2 years of experience in a clinical or hospital setting.
- Knowledge of chronic illnesses, particularly COPD/asthma, diabetes, CHF, and IHD.
- Strong verbal and written communication skills.
- Excellent interpersonal abilities.
- Capability to work effectively with diverse teams.
- Proficient in using electronic medical records.
- Strong organizational and prioritization skills.
- This position requires Tuberculosis screening and proof of immunity to specific diseases.
Preferred Qualifications:
- Experience in patient education and motivational interviewing.
- Fluency in both written and spoken English and Spanish.
At UnitedHealth Group, our mission is to promote healthier lives and improve the healthcare system for everyone. We are committed to addressing health disparities and enhancing health outcomes for all individuals, regardless of their background.
Diversity fosters a healthier environment: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group maintains a drug-free workplace. Candidates must pass a drug test prior to employment.
