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Sales Account Manager
1 month ago
We are seeking a highly motivated Sales Account Manager to join our team at Exploring Management LLC. As a key member of our sales team, you will be responsible for developing and maintaining client relationships, closing and growing sales, and providing exceptional customer service.
This is a remote position that requires a self-starter with exceptional time-management skills who thrives in a fast-paced environment. You will be responsible for managing after-hours inquiries and providing services, including weekend availability. The ideal candidate will have a strong sales acumen, excellent communication skills, and the ability to adapt to rapidly changing environments.
Key Responsibilities- Develop and maintain timely and professional communication with clients
- Provide product, price, and availability information to customers
- Analyze market trends and sales data to adjust strategies for increased market share
- Accurately enter and maintain records of estimates and processed orders
- Manage and interpret customer requirements, addressing concerns proactively
- Resolve client complaints using appropriate escalation protocols
- Provide customers with necessary documents, such as certificates and proof of deliveries
- Handle technical inquiries related to products and their applications
- Exercise good judgment in interpreting instructions and evaluating alternative solutions
- Attend scheduled product and technical training sessions
- Perform comprehensive customer service tasks, including problem-solving and troubleshooting
- Demonstrate and explain best practices in product installation and usage
- Understand the chain of command for problem resolution both internally and externally
- Provide backup support to other account managers to avoid customer delays
- Create a satisfying customer experience by personalizing service and adding value
- Submit sales, pipeline, and projection reports
- Deliver high-level customer service in compliance with project requirements and performance standards
- High school diploma or equivalent required; post-secondary education preferred
- At least 3 years of experience in customer service and/or sales, preferably in the tradeshow/event industry
- Familiarity with the flooring industry or related industries is a plus
- Working knowledge of Microsoft Office, including Outlook, Word, Excel, and PowerPoint, with the ability and willingness to learn software programs specific to the industry as necessary