2nd Shift Service Coordinator
6 days ago
We are seeking a highly motivated and driven individual to join our team as a 2nd Shift Service Advisor at our East Syracuse, NY location. As a 2nd Shift Service Advisor, you will be responsible for coordinating with technicians, service office, and parts personnel to ensure timely completion of jobs.
Key Responsibilities:
- Coordinate with technicians, service office, and parts personnel to ensure timely completion of jobs.
- Regularly communicate and report to the Service Manager.
- Provide excellent customer service to our clients.
- Help maintain our company's standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
- Maintain the company's Platinum Service Center status.
- Keep customers informed about their truck's status via phone and through the Decisiv platform, including any delays.
- Maintain the company's standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
Requirements:
- Excellent interpersonal and communication abilities.
- Experience with CDK and Decisiv preferred.
- Microsoft Proficiency
- Diesel Repair Knowledge preferred
- Driven and collaborative.
- Team player.
Benefits:
- Competitive Wages: Compensation based on experience.
- Health Insurance: Multiple health insurance options, with one plan 100% employer-paid for the individual.
- Dental and Vision Insurance
- Short and Long-Term Disability: Employer-paid coverage.
- 401(k): Includes an employer match.
- Health Savings Account (HSA): With employer contribution.
- Referral Bonus
- Employee Discounts
- Paid Training
- Paid Time Off (PTO)
EEOC Statement: Lucky's Truck & Trailer Sales / Dimmick Group Peterbilt is an equal opportunity employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Our commitment is to create an inclusive work environment where all employees can thrive.
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