Customer Scheduling and Service Coordinator

2 weeks ago

Syracuse, New York, United States Rollins Full time

Customer Scheduling and Service Coordinator

Job Category: Customer Service Requisition Number: SCHED025424

Job Overview

At Rollins, we are dedicated to safeguarding the environments where we live, work, and play.

Our Customer Service Coordinators embody this commitment.

These positions offer full-time employment with benefits, comprehensive training, competitive compensation, and opportunities for professional advancement. At Rollins, we deliver precise, thorough, and effective pest management solutions for both residential and commercial clients. This role is perfect for individuals seeking to contribute to a reputable organization while advancing their careers.

Key Responsibilities of the Customer Service Coordinator:

  • Exhibit a strong work ethic and ability to manage high workloads in a collaborative environment.
  • Contact clients to arrange and confirm service appointments.
  • Oversee recurring service routes and intervals.
  • Develop efficient daily route plans using electronic routing systems and independent judgment.
  • Utilize knowledge of customer needs to assign appropriate service managers.
  • Communicate any delays to branch and service managers.
  • Address urgent scheduling issues promptly.
  • Monitor daily route execution and report deviations to management.
  • Adjust route plans as necessary when deviations occur.
  • Schedule technician appointments to optimize travel time and suggest alternative routes when needed.
  • Coordinate with Service Technicians to fulfill customer requirements.
  • Conduct follow-up calls to clients regarding services received.
  • Reach out to clients about outstanding account balances.
  • Process payments from overdue customers.
  • Efficiently navigate Windows-based and web-based systems to track routes and enhance scheduling.
  • Reschedule unserviced accounts within 24 hours.
  • Answer incoming customer service calls with a friendly demeanor.
  • Employ strong listening skills and probing questions to assess customer concerns and needs.
  • Utilize effective communication skills to empathize with customers.
  • Collaborate effectively within a team.
  • Engage in quality assurance initiatives as required.

If you are organized, efficient, detail-oriented, and capable of multitasking, consider this vital role within our branch team.

What We Offer:

  • Competitive hourly wage.
  • Comprehensive benefits package including medical, dental, vision, maternity, and life insurance.
  • 401(k) plan with company match and employee stock purchase plan.
  • Paid time off including vacation, holidays, and sick leave.
  • Employee discounts, tuition reimbursement, and dependent scholarship opportunities.
  • Extensive training programs.

Founded in 1901, Rollins is a leading provider of residential and commercial pest management services, known for delivering the most accurate, comprehensive, and efficient solutions.

As an industry leader, we prioritize PEOPLE, PROGRESS, and PROFESSIONALISM.

The pest management sector is expanding and remains resilient during economic fluctuations.

Rollins is financially robust and continues to grow as the largest subsidiary of a publicly traded company.

Requirements: Candidates must be able to pass a drug screening. All applicants must meet job requirements and perform duties with or without accommodations.

Keywords: customer service, office, administrative support, representative, data entry, customer retention, self-starter, communication, scheduler, accounts payable, accounts receivable.

Preferred Skills:

  • Self-Management: Advanced
  • Communication: Advanced
  • Customer Focus: Advanced
  • Customer Service: Advanced
  • Influencing Others: Intermediate
  • Problem Solving Ability: Intermediate

Education and Experience:

  • Required: 2 years of proven customer service experience.
  • Required: 1 year of proficiency in MS Outlook, Word, and Excel.
  • Preferred: 3-4 years of scheduling or dispatch experience in a service industry.

Rollins is an Equal Opportunity Employer, committed to protecting veterans and individuals with disabilities.

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