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Office Operations Coordinator

2 months ago

Syracuse, New York, United States Acro Service Corp Full time
Position Overview

The Branch Coordinator plays a crucial role in ensuring smooth operations within the office environment. This position is responsible for various administrative tasks that support the Sales team and enhance patient experiences.

Key Responsibilities
  1. Documentation Management: Collaborate with the Sales team to fulfill documentation requirements for patients.
  2. Reception Duties: Serve as the first point of contact for patients, managing both telephone and in-person inquiries.
  3. Processing Tasks: Execute essential processing duties for the branch, including working with intakes and reviewing necessary screens to assist customers.
  4. Order Confirmation: Conduct post-delivery work order confirmations and perform data entry tasks.
  5. Class Coordination: Assist in organizing patient Positive Airway Pressure (PAP) classes, including the preparation of paperwork and instructions.
  6. Equipment Management: Conduct downloads of various recording devices and perform functional tests on respiratory equipment as needed.
  7. Audit Support: Handle requests for audit and documentation purposes, ensuring compliance and accuracy.
  8. Patient Scheduling: Assist with scheduling appointments for patients, ensuring timely service.
  9. Administrative Support: Manage routine scanning, filing, and faxing of records, as well as aid in warehouse and patient equipment preparation.
  10. Patient Interaction: Instruct patients on equipment use, explain insurance and payment processes, and manage daily receivables.
  11. Customer Satisfaction: Perform outbound calls to ensure patient satisfaction and gather feedback.
  12. Inventory Management: Order necessary office supplies and maintain inventory levels.
Qualifications

High School Diploma or GED is required, along with a minimum of 2 years of experience in an office-related role.