Office Operations Coordinator

2 weeks ago


Syracuse, New York, United States Acro Service Corp Full time
Key Responsibilities

Collaboration with Sales Team: Assist the sales team in fulfilling documentation requirements for patients.

Reception Duties: Serve as the initial point of contact for patients, managing both telephone and in-person inquiries.

Processing Tasks: Undertake various processing responsibilities for the branch, including managing intakes, reviewing ACIS screens to support customers, and confirming delivery schedules.

Post-Delivery Tasks: Execute work order confirmations and data entry following deliveries.

Patient Education Coordination: May help organize Positive Airway Pressure (PAP) classes, including the preparation of instructional paperwork and other non-licensed activities as per company policy.

Equipment Management: Conduct downloads from recording devices such as apnea monitors, oximeters, and CPAP machines as instructed. Perform functional testing on specific respiratory equipment as needed.

Documentation Support: Manage requests for audit and documentation purposes, and assist with the overnight oximetry program.

Patient Scheduling: Aid in scheduling appointments for patients and handle credit card or billing information as required.

Administrative Tasks: Regularly perform scanning, filing, and faxing of records, and assist with the preparation of warehouse and patient equipment.

Patient Interaction: In addition to setting up or returning equipment, provide patient instructions, complete necessary paperwork, explain insurance and out-of-pocket costs, process payments, retrieve equipment from the warehouse, and reconcile daily receivables for submission.

Customer Satisfaction: May conduct outbound calls to patients and referrals to gauge satisfaction.

Inventory Management: Order office supplies and inventory as needed.

Additional Duties: Perform other responsibilities as assigned.

Qualifications: High School Diploma or GED with a minimum of 2 years of experience in an office-related role.



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