Healthcare Customer Service Associate

1 week ago


Dubuque, Iowa, United States Crescent Community Health Center Full time
Position Overview

Crescent Community Health Center is dedicated to providing exceptional healthcare services to the Greater Dubuque area, focusing on vulnerable populations. We pride ourselves on being a mission-driven organization that values inclusivity and diversity within our workforce, offering competitive salaries and benefits.

The Patient Service Representative (PSR) plays a crucial role in supporting the patient service operations at Crescent Community Health Center. This position involves collaborating with various departments to ensure precise documentation of patient information. Key responsibilities include:

  • Prioritizing patient needs and treating each individual with respect and fairness.
  • Facilitating timely and efficient patient check-ins.
  • Updating appointment statuses to reflect arrival and consultation times.
  • Assisting patients with pre-appointment documentation, including demographic and health history forms, sliding fee documentation, and obtaining necessary identification.
  • Accurately scanning and indexing patient documents.
  • Reviewing patient alert notes in the Electronic Medical Record (EMR) system.
  • Collecting and recording applicable fees prior to appointments.
  • Informing patients about their sliding fee scale discounts.
  • Conducting end-of-day procedures, including report generation and cash box reconciliation.
  • Acting as a patient advocate by providing resources for identified barriers.
  • Collecting social determinants of health data using the PRAPARE tool.
  • Serving as a backup for medical scheduling.
  • Completing additional duties and projects as assigned.
  • Striving for continuous quality improvement.
  • Keeping up-to-date with evolving technology and software.
  • Upholding and promoting all organizational policies and procedures.

Qualifications: Candidates must possess a high school diploma or GED, or have one to three months of related experience and/or training, or an equivalent combination of education and experience. A pre-employment drug test and background check are required.

We are an Equal Opportunity Employer.



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