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Healthcare Customer Service Associate
2 months ago
As a Patient Service Representative, you will play a vital role in our healthcare team, providing exceptional service to patients within a busy clinic environment. Your responsibilities will include:
- Welcoming and registering patients, ensuring accurate demographic information.
- Conducting insurance verifications and processing payments.
- Managing incoming calls and addressing patient inquiries.
The ideal candidate will demonstrate strong communication skills and a commitment to delivering a positive patient experience. You will be expected to multitask effectively to enhance the overall care experience.
Key Responsibilities:
• Collect and verify patient information for insurance and privacy compliance.
• Schedule and confirm appointments, manage cancellations, and coordinate physician referrals.
• Answer phone inquiries regarding insurance and payments, directing calls as necessary.
• Update patient records and ensure accurate billing information.
• Process payments for copays and other charges, maintaining a balanced cash drawer.
• Perform essential clerical duties to support daily operations.
Qualifications:
• High school diploma or equivalent required.
• Previous experience in a similar role is preferred, but not mandatory.
• Proficiency in using office equipment, including computers and telephones.
• A friendly, empathetic demeanor with a focus on accountability.
What We Offer:
• Competitive hourly wage and a comprehensive benefits package, including vacation and health benefits.
• A supportive work environment within a physician-led organization dedicated to patient-centered care.
Join our team and contribute to providing high-quality healthcare services to our community.
