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Customer Service Representative/Aide
2 months ago
We are seeking a highly skilled and compassionate Customer Service Representative/Aide to join our team at Access Dubuque. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and support services to our patients and their families.
Key Responsibilities- Admitting and Registration: Ensure accurate and timely admission and registration of patients, including verifying patient information and completing necessary paperwork.
- Scheduling and Coordination: Schedule appointments and procedures, coordinate with healthcare providers and staff to ensure seamless patient care.
- Communication and Customer Service: Provide excellent communication and customer service to patients, families, and healthcare providers, responding to inquiries and resolving issues in a timely and professional manner.
- Insurance and Billing: Verify and complete insurance requirements, process billing and payment, and resolve any billing-related issues.
- Medical Records and Documentation: Maintain accurate and up-to-date medical records, including documenting patient information, test results, and treatment plans.
- Team Collaboration: Work collaboratively with healthcare providers, nurses, and other staff members to ensure high-quality patient care and a positive patient experience.
- Education: High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
- Experience: 1-2 years of experience in a healthcare setting, preferably in a customer service or support role.
- Skills: Excellent communication and customer service skills, ability to work in a fast-paced environment, and proficiency in electronic medical records and other healthcare software.
- Competitive Salary and Benefits: We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
- Opportunities for Growth and Development: We are committed to helping our employees grow and develop in their careers, with opportunities for advancement and professional development.
- Collaborative and Supportive Work Environment: We foster a collaborative and supportive work environment, with a team-oriented culture and a commitment to excellence in patient care.
