Healthcare Customer Support Specialist
2 weeks ago
We are looking for a dedicated Healthcare Customer Support Specialist to join our dynamic team at Grand River Medical Group's call center.
The ideal candidate will excel in delivering exceptional customer service while fostering a warm and welcoming atmosphere. Strong verbal and written communication skills are essential, along with the ability to work both independently and collaboratively within a team.
As a Healthcare Customer Support Specialist, you will utilize office technology such as computers, telephones, and fax machines. You will also gain proficiency in our patient scheduling software and electronic health records system.
This is a full-time opportunity, operating Monday through Friday, with no evening or weekend shifts required.
Key Responsibilities:
- Respond to incoming inquiries from patients, pharmacies, and other healthcare facilities. Our call center typically handles 800-1,000 calls daily.
- Direct calls appropriately and provide clear communication to clinical staff regarding patient needs and requests.
- Schedule and confirm patient appointments, including cancellations and referrals.
- Update and verify patient information to ensure accurate billing and data entry.
- Ensure all appointments are correctly logged in the system and follow established protocols.
Qualifications:
- Proven ability to deliver high-quality customer service with each interaction.
- Capable of working independently as well as part of a cohesive team.
- Friendly, empathetic, and responsible.
- High school diploma or equivalent required. A minimum of three months to one year of relevant experience or training is preferred.
- Proficient in using office equipment, including computers, telephones, and fax machines.- Familiarity with patient scheduling software and electronic health records is advantageous.
What We Offer:
We provide a competitive hourly wage along with a comprehensive benefits package that includes vacation time, generous employer-sponsored benefits, and more.
Grand River Medical Group is an independent, physician-owned organization dedicated to offering a broad spectrum of healthcare services for both adults and children.Our team comprises over 300 professionals who support the operations of more than 65 healthcare providers, including physicians, nurse practitioners, and physician assistants, as well as our urgent care network.
Grand River Medical Group is committed to equal employment opportunities.All qualified candidates will be considered for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, veteran status, or disability status.
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