Customer Sales and Service Associate

1 week ago

Dubuque, Iowa, United States Mediacom Communications Corporation Full time
Position: Customer Sales and Service Associate

About Us:

Mediacom Communications has established itself as a nationwide leader since its inception in 1995, operating across 22 states with a dedicated workforce of over 4,000 individuals. Our mission is to bridge the digital divide, providing enhanced internet services, diverse digital and HD television options, and cutting-edge home security and phone solutions. This commitment to growth and innovation drives our success.

As we expand, we offer numerous career opportunities for talented individuals eager to contribute to our mission of delivering high-quality entertainment, communication, and internet solutions to the communities we serve. Join us in shaping the future of connectivity.

Position Overview:

In this role, you will ensure a positive customer experience through prompt and professional service. Your responsibilities will encompass all sales activities, focusing on promoting Mediacom's products and services. This includes addressing billing inquiries, troubleshooting service issues, processing payments, managing equipment inventory, and scheduling service and installation appointments. You will provide direct support to customers in alignment with Mediacom's policies and procedures.

Company Benefits:

We offer a rewarding career path with ongoing training and a comprehensive benefits package tailored to your needs. Benefits include:
  • Health, vision, and dental insurance
  • Paid vacation, holidays, and flexible paid time off
  • 401K with a generous company match
  • Employee discounts on Mediacom services, where applicable
  • Education assistance up to $5,000 annually for eligible employees
  • Employee Wellness Program


Key Responsibilities:
  • Meet all sales and retention targets established for the department by adhering to company policies and procedures.
  • Assist customers in selecting and purchasing products and services.
  • Clearly communicate product and service information, billing processes, and equipment usage to customers.
  • Demonstrate comprehensive knowledge of current marketing initiatives and effectively convey them to customers.
  • Troubleshoot basic service issues and coordinate on-site service calls as needed.
  • Maintain accurate cash drawer balances and verify all transactions.
  • Maintain a neat and organized work environment, conducting oneself in a respectful and courteous manner.
  • Regular attendance is essential.
  • Perform additional duties as assigned by your supervisor.


Position Requirements:
  • High school diploma or GED required; Associate's degree preferred.
  • 1-3 years of experience in retail and/or consumer sales is required.
  • Preferred: 3+ years of customer service and cash handling experience.
  • Strong relationship-building abilities.
  • Excellent verbal communication skills.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • Proficient cash handling skills.
  • A valid driver's license and satisfactory driving record may be required for certain locations.
  • Intermediate to advanced computer skills are necessary.
  • Sales aptitude and a willingness to achieve sales goals.
  • Ability to stand for extended periods.
  • Occasional travel to other sites may be required.
  • Flexibility to work evenings, weekends, holidays, and overtime as needed.

Join Us: Mediacom Communications is recognized by its brands, including Xtream TV, Phone and Internet, and Mediacom Business. By joining our team, you become part of a dedicated group of over 4,000 professionals committed to serving more than 1.55 million customers across 22 states.

Our Commitment: Mediacom Communications is an Equal Employment Opportunity (EEO) employer, committed to creating a diverse and inclusive workplace. We prohibit discrimination and harassment based on any protected characteristic as outlined by federal, state, or local laws. This commitment extends to all employment policies and practices.

Disclaimer: In making employment decisions, we consider various factors, including relevant work experience, skills, qualifications, education, and certifications.

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