Leasing Consultant

23 hours ago

Denver, Colorado, United States The RMR Group Full time
Job Title: Leasing Consultant, Residential

Job Summary:

We are seeking a highly motivated and customer-focused Leasing Consultant to join our team. As a Leasing Consultant, you will be responsible for supporting the leasing, retention, and occupancy goals of our community. You will provide exceptional customer service to current and prospective residents, ensuring a positive experience throughout the leasing process.

Key Responsibilities:

  • Greet prospective tenants and professionally present the features and benefits of our property.
  • Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act, and all other Federal, State, and Local laws pertaining to Multi-Family Housing.
  • Implement and enforce all policies and procedures as outlined in the company policy and procedures Manuals.
  • Offer a professional and friendly atmosphere in the leasing center/clubhouse and any other areas where prospective residents and current residents might interact with you.
  • Inspect all models and market readies prior to showing in order to ensure their quality appearance.
  • Relay incoming calls to appropriate point of contacts.
  • Understand local competition, maintain a pulse on market trends and offerings.
  • Complete paperwork accurately and timely.
  • Maintain active guest cards and continue to work them until the prospect has chosen their home.
  • Inspect the property on a regular basis, reporting any deficiencies to the Property Manager.
  • Assist the Assistant Property Manager in preparing daily and weekly reports, resident communication, move-ins/outs, office supply inventory, and market surveys.
  • Maintain Resident Files with current information properly filed per company policy at all times.
  • Process Leasing Applications within 24-48 hours of receipt and in accordance with the companies P & P Manual guidelines.
  • Oversee Lease Renewal Program to optimize lease renewals and increase rent 4-8% as market conditions allow.
  • Treat all residents and prospects with an excellent level of customer service at all times.
  • Receive, process/log, and file service requests in a timely manner.
  • Plan and oversee resident activities as requested by Property Manager.
  • Perform additional duties as assigned by the Property Manager or Regional.

Requirements:

  • Bachelor's degree preferred.
  • Prior leasing and/or property management experience preferred.
  • Excellent written and verbal communication skills, providing for effective communication with residents, employees, peers, vendors, owners, etc., and to assist in efficient operations.
  • Excellent attendance is a requirement of the position.
  • Excellent customer service.
  • Work a varied schedule, including weekends and holidays, as required.
  • Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
  • Positive attitude and highest level of professionalism.
  • Bilingual abilities (written and verbal) may be required based on specific needs of property.
  • Preferred computer software experience, including MS Word, MS Excel, MS Outlook, and YARDI.
  • Ability to walk, stand, utilize stairs, bend on a daily basis, conduct property tours in various weather conditions, and carry moderate items.

What We Offer:

  • Competitive Hourly Pay.
  • Monthly Bonuses + Commissions.
  • Training, Development, and Career Growth.
  • Medical, Dental, and Vision Coverage.
  • 401(k) + Company Match.
  • Apartment Rent Discount of 20%.
  • 15 Days of PTO + Paid Sick Time + Paid Holidays.
  • Employer Paid Short/Long-term Disability.
  • Paid Parental Leave.

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