Leasing Consultant

1 month ago

Denver, Colorado, United States The RMR Group Full time
Job Title: Leasing Consultant, Residential

Job Summary:

We are seeking a highly motivated and customer-focused Leasing Consultant to join our team. As a Leasing Consultant, you will be responsible for supporting the leasing, retention, and occupancy goals of our community. You will provide exceptional customer service to current and prospective residents, ensuring a positive experience throughout the leasing process.

Key Responsibilities:

  • Greet prospective tenants and professionally present the features and benefits of our property.
  • Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act, and all other Federal, State, and Local laws pertaining to Multi-Family Housing.
  • Implement and enforce all policies and procedures as outlined in the company policy and procedures Manuals.
  • Offer a professional and friendly atmosphere in the leasing center/clubhouse and any other areas where prospective residents and current residents might interact with you.
  • Inspect all models and market readies prior to showing in order to ensure their quality appearance.
  • Relay incoming calls to appropriate point of contacts.
  • Understand local competition, maintain a pulse on market trends and offerings.
  • Complete paperwork accurately and timely.
  • Maintain active guest cards and continue to work them until the prospect has chosen their home.
  • Inspect the property on a regular basis, reporting any deficiencies to the Property Manager.
  • Assist the Assistant Property Manager in preparing daily and weekly reports, resident communication, move-ins/outs, office supply inventory, and market surveys.
  • Maintain Resident Files with current information properly filed per company policy at all times.
  • Process Leasing Applications within 24-48 hours of receipt and in accordance with the companies P & P Manual guidelines.
  • Oversee Lease Renewal Program to optimize lease renewals and increase rent 4-8% as market conditions allow.
  • Treat all residents and prospects with an excellent level of customer service at all times.
  • Receive, process/log, and file service requests in a timely manner.
  • Plan and oversee resident activities as requested by Property Manager.
  • Perform additional duties as assigned by the Property Manager or Regional.

Requirements:

  • Bachelor's degree preferred.
  • Prior leasing and/or property management experience preferred.
  • Excellent written and verbal communication skills, providing for effective communication with residents, employees, peers, vendors, owners, etc., and to assist in efficient operations.
  • Excellent attendance is a requirement of the position.
  • Excellent customer service.
  • Work a varied schedule, including weekends and holidays, as required.
  • Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
  • Positive attitude and highest level of professionalism.
  • Bilingual abilities (written and verbal) may be required based on specific needs of property.
  • Preferred computer software experience, including MS Word, MS Excel, MS Outlook, and YARDI.
  • Ability to walk, stand, utilize stairs, bend on a daily basis, conduct property tours in various weather conditions, and carry moderate items.

What We Offer:

  • Competitive Hourly Pay.
  • Monthly Bonuses + Commissions.
  • Training, Development, and Career Growth.
  • Medical, Dental, and Vision Coverage.
  • 401(k) + Company Match.
  • Apartment Rent Discount of 20%.
  • 15 Days of PTO + Paid Sick Time + Paid Holidays.
  • Employer Paid Short/Long-term Disability.
  • Paid Parental Leave.

About The RMR Group:

The RMR Group is a leading U.S. alternative asset management company, unique for its focus on commercial real estate (CRE) and related businesses. Our vertical integration is strengthened by over 1,100 real estate professionals in more than 30 offices nationwide who manage over $41 billion in assets under management and leverage more than 35 years of institutional experience in buying, selling, financing, and operating CRE.

We are guided by six core values: Integrity at Our Core, Perform Passionately and Effectively, Inspired Thinking, Like We Own It, Power of We, and Mutual Respect.

Visit our website to learn more about what makes The RMR Group a rewarding place to build a career.

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