Client Support Specialist
2 weeks ago
Job Title:
Client Support Specialist
Position Type: 1099 Contract
Salary:
$8 per refresh + commission on every unit upsold
Dept/ Location:
Customer Service
Reports to:
Territory Sales Consultant
Core Focus
Floral Image North America, a premier provider of realistic floral arrangements and plant displays, is in search of a dedicated and enthusiastic Contract Service Specialist. The Client Support Specialist (CSS) will play a crucial role in enhancing the overall sales strategy by selling, retaining, and expanding our client portfolio.
Role and Responsibilities
Customer Relationship Management
Establish and maintain strong connections with current clients, acting as their main point of contact for inquiries, orders, and assistance.
Comprehend clients' requirements and offer tailored suggestions to elevate their experience and maximize satisfaction.
Conduct regular follow-ups with clients to evaluate their satisfaction and swiftly address any concerns or issues.
Sales Support
Identify new business prospects and apply effective sales strategies to acquire additional clients.
Leverage various channels, market analysis, including cold calling, networking, referrals, and online platforms, to generate leads and convert them into sales.
Conduct product demonstrations to highlight the advantages and features of our realistic floral arrangements.
Collaborate with TSM to negotiate pricing, agreements, and terms of sale to optimize profitability while ensuring client satisfaction.
Business Development
Spot opportunities for business growth within your designated territory and brainstorm ideas with TSM.
Perform market research to remain informed about industry trends, competitive landscape, and client preferences.
Participate in company-wide training sessions, offsite events, trade shows, and conferences to expand your professional network and promote Floral Image North America's offerings.
Work Environment
This is a fully remote position, with travel required within the designated region. CSSs will be provided with a company vehicle, which is branded and utilized for transporting the products that our clients cherish. This role may occasionally require professional attire for offsite office environments.
Floral Image provides comprehensive training, full support, and specialized skills development for territory planning, the customer service process, approach, and the use of technology to ensure a seamless and efficient work experience.
Requirements
Skills
Self-starter with a positive attitude and friendly demeanor.
Exceptional communication and interpersonal skills to build rapport and establish long-term relationships with clients.
Ability to effectively present and demonstrate products to potential clients.
Strong negotiation and persuasion skills to close sales and secure long-term agreements.
Self-motivated and target-oriented, capable of working independently and as part of a team.
Excellent time management abilities.
Qualifications and Education Requirements
Minimum High School/GED Degree.
Prior Sales and/or Customer Service experience preferred.
Valid driver's license with a clean driving record required.
Proven track record of achieving and exceeding sales targets in a B2B sales environment.
Flexibility to travel within the assigned territory.
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