Client Support Specialist

3 days ago

San Diego, California, United States PATH (People Assisting the Homeless) Full time
Job Overview

WHY JOIN OUR TEAM?
We are driven by our mission and values, and your role will significantly impact the lives of others. We strive to create positive change, assisting numerous individuals each week in securing stable housing.

By becoming part of our organization, you will have the opportunity to advocate for transformative change while collaborating with key stakeholders who influence policy and address issues of racial and social equity. We value your work/life balance and offer flexible scheduling options, generous time off, and comprehensive health and wellness benefits. We are dedicated to your professional development and provide various opportunities for growth throughout the state.

Position Title: Client Support Specialist - Outreach
Location: San Diego, CA
Compensation: $23.00 to $28.00 per hour
Employment Type: Full Time
Classification: Non-Exempt
Driving Required

We are seeking passionate individuals to join our Outreach Services team in San Diego as Client Support Specialists.

ABOUT OUR ORGANIZATION
Since 1984, our organization has implemented innovative and effective strategies to assist individuals facing homelessness. We provide a wide range of services across California, connecting clients to essential resources including homelessness prevention, street outreach, employment preparation, individualized case management, and both interim and permanent supportive housing.

ROLE SUMMARY
The primary responsibility of the Client Support Specialist is to help clients break the cycle of homelessness through a comprehensive and tailored approach. This role supports clients at various stages of homelessness, including street outreach, interim housing, transitional housing, and permanent housing. The Specialist aids clients in accessing necessary services, including healthcare, social services, and support systems, while navigating through a coordinated entry system. Individualized support will be provided to help each client create a plan that addresses their strengths, barriers, health needs, income enhancement, and housing stability. Key responsibilities include:

  • Conducting intake assessments and collaborating with clients to develop Individualized Service Plans (ISPs) that focus on housing objectives, income maintenance, and other personal goals, including medical, mental health, and vocational needs.
  • Providing referrals and support to resources that assist clients in achieving their ISP goals.
  • Completing specific program assessments.
  • Evaluating client strengths and challenges to meet both short-term and long-term objectives, including conducting follow-up reviews.
  • Maintaining accurate documentation as per program and organizational policies, ensuring timely case file updates.

QUALIFICATIONS
We are looking for candidates who possess:

  • Strong analytical skills and attention to detail, with the ability to gather and interpret data effectively.
  • Excellent collaboration and teamwork abilities, fostering positive relationships with colleagues and stakeholders.
  • Effective communication skills, both verbal and written, to engage and inform diverse audiences.
  • Creativity and initiative, demonstrating a proactive approach to problem-solving.
  • Critical thinking and problem-solving skills, with the ability to make informed decisions.
  • Commitment to ethical standards and professional boundaries.

PREFERRED EXPERIENCE

  • Two years of experience in healthcare, case management, or working with vulnerable populations.

MINIMUM REQUIREMENTS

  • All levels of education and experience are encouraged to apply.

MANDATORY CRITERIA
All candidates must:

  • Provide employment eligibility verification.
  • Obtain CPR/First Aid certification.
  • Successfully complete a tuberculosis test, background screening, and drug test as a condition of employment.

DRIVING REQUIREMENTS
Driving is a crucial function of this role. Candidates must possess:

  • Reliable transportation.
  • A valid driver's license.
  • Proof of insurance and ownership for personal vehicles used for work.
  • Eligibility for insurance coverage.

EMPLOYMENT ELIGIBILITY
Applicants must be authorized to work for any employer in the U.S. We do not sponsor employment visas.

WHAT WE OFFER
In addition to a fulfilling work environment, we provide a competitive benefits package, including medical, dental, and vision coverage, vacation and sick leave, paid holidays, and a retirement plan.

ARE YOU READY TO MAKE A DIFFERENCE?
If this position aligns with your skills and interests, we encourage you to submit your application. A resume is required.

We are an equal opportunity employer, committed to diversity and inclusion in the workplace. We comply with all applicable laws governing nondiscrimination in employment.

We welcome applications from all qualified individuals, including those with criminal histories, in accordance with local laws.

Our organization is dedicated to promoting racial and social justice, ensuring equity in our services, and fostering a diverse and inclusive work environment.

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