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Client Support Specialist

2 months ago

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Client Support Specialist - Job Overview

The main responsibility of a Client Support Specialist is to assist clients with inquiries related to Wellness Plans, services, billing, and online support through various communication channels.

Key Responsibilities:

  • Demonstrate and embody the core values within oneself and the team.
  • Address client concerns by diagnosing the issue, providing explanations, and ensuring a satisfactory resolution.
  • Assess client requirements and suggest suitable products or services.
  • Collaborate with team members to meet collective goals and achieve individual performance metrics.
  • Manage a substantial volume of client interactions via phone, email, and web chat.
  • Perform additional assigned responsibilities as needed.

Working Conditions:

  • Ability to work on a computer for prolonged periods.
  • May necessitate working beyond standard hours to fulfill deadlines.
  • Strong communication and problem-solving skills are essential.
  • Physical capability to lift up to 50 pounds and engage in manual tasks.
  • Comfortable in an environment that includes animals.

Qualifications:

  • Preferred: Associate's degree or equivalent experience.
  • At least one year of experience in customer service or a call center environment.
  • Proficient communication and multitasking skills.
  • Exceptional client interaction and active listening abilities.

Banfield Pet Hospital is committed to creating a diverse and inclusive workplace where every individual is valued. We provide equal employment opportunities to all candidates based on job-related criteria.

We are an equal opportunity employer and uphold a drug-free and smoke-free workplace in accordance with company policy and federal/state regulations.