Software Support Specialist
1 day ago
Exciting opportunity to contribute to the success of Visionaire Partners as a Software Support Analyst.
Key Responsibilities:
- Provide expert accounting software support via phone and email.
- Manage a high volume of support issues during peak periods, prioritizing matters based on severity.
- Assist clients remotely with software installations and troubleshooting.
- Log into client systems to resolve issues and provide detailed answers to software-related questions.
- Collaborate with the team to ensure seamless support and excellent customer experience.
Requirements:
- 1 year of experience supporting accounting/financial software.
- Excellent communication, customer service, and documentation skills.
- Strong analytical, interpersonal, and decision-making skills.
- Self-motivated and driven individual.
Preferred Qualifications:
- Bachelor's degree.
Visionaire Partners offers a great work environment, culture, and benefits package, including a 401(k) match.
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