Technical Support Specialist for Accounting Software
2 months ago
Technical Support Specialist for Accounting Software
An exciting opportunity has arisen to become a part of a dynamic software organization as a Technical Support Specialist focused on accounting solutions.
KEY RESPONSIBILITIES:
- Deliver support for accounting software via phone and email communication.
- Manage a high volume of support inquiries during peak periods, with a typical range of 20 to 30 issues daily, while addressing 2 to 6 inquiries on average during off-peak times, dedicating additional time to documentation efforts for our knowledge repository, online presence, governmental submissions, and collaborative company initiatives.
- Assist clients with the remote installation of our software products.
- Utilize remote access to clients' systems for troubleshooting and resolving technical challenges.
- Assess and prioritize issues based on their urgency and impact.
- Maintain communication with clients regarding the status and progress of their reported issues throughout the resolution process.
- Provide comprehensive and precise responses to inquiries related to our software offerings.
This position is a direct hire opportunity. Initially, you will be required to work on-site for training purposes until you are fully acclimated. Post-training, attendance at the office will be limited to bi-monthly meetings. We offer a competitive 401(k) matching program and foster a positive work culture.
ESSENTIAL SKILLS:
- A minimum of 1 year of experience in supporting accounting or financial software.
- Exceptional communication and customer service abilities.
- Strong documentation skills.
- Self-motivated and driven individual.
- Proficient analytical, interpersonal, and decision-making capabilities.
PREFERRED QUALIFICATIONS:
- A Bachelor's degree is advantageous.
Authorization to work in the US is required. Sponsorships are not available.
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