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Product Support Specialist
2 months ago
CORPORATE PAYROLL SERVICES is seeking a skilled Product Support Specialist to provide top-notch assistance to internal staff and customers. This role involves resolving technical issues, providing product information, and ensuring seamless support experiences.
Key Responsibilities- Respond to user inquiries via phone, email, or chat
- Provide product information and technical support
- Assist in troubleshooting software and hardware
- Train users on company products
- Document user interactions and solutions accurately
- Collaborate with internal teams to address user needs promptly
- Become a subject matter expert on our products
- Experience in administration, client services, or technical support
- Proficiency in phone etiquette and communication skills
- Ability to analyze user needs and provide appropriate solutions
- Strong data entry skills
- Great organizational skills and the ability to multitask
- Proficient understanding of Microsoft Office and Google Workspace
- Bilingual proficiency is a plus
Monday - Friday 8:30AM - 5:30PM
Paid and remote
Remote
Benefits- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Work from home