Director, Business Development
20 hours ago
We are seeking a highly motivated and experienced Director, Business Development to oversee revenue generation, business development, and program operations of our state-of-the-art arena. As a key member of our team, you will be responsible for managing all commercial aspects of our business, including revenue growth through incremental business development, event planning and management, financial performance, and customer satisfaction.
Key Responsibilities- Strategic Revenue Planning: Develop and execute strategic plans to achieve our organization's objectives and drive revenue growth. Identify opportunities for expansion, revenue diversification, and operational improvement.
- Program Execution and Management: Develop and execute a wide range of programs such as public skates, learn to skate programs, and other programs.
- Event Planning and Management: Develop, negotiate, and oversee a wide range of revenue-generating events, including youth sport competitions, tournaments, corporate events, and private functions. Collaborate with event organizers, vendors, and internal teams to ensure seamless execution and exceptional customer experiences.
- Customer Satisfaction: Ensure the delivery of outstanding customer service by implementing and monitoring service standards, addressing customer feedback and concerns, and continuously improving the customer experience. Develop and manage guest services processes to ensure maximization of customer service and revenue generation.
- Financial Management: Develop and manage budgets, financial forecasts, and financial reporting for the business. Monitor revenue streams, expenses, and profitability. Identify cost-saving opportunities and implement strategies to optimize financial performance.
- Staff Management: Lead, motivate, and develop a diverse team of employees, including hiring, training, scheduling, and performance management. Create a positive work culture that promotes teamwork, collaboration, and high-quality customer service.
- Negotiations and Contracting: Ensure all guest agreements and other contracts are accurate and up to date. Work with our legal department to create, edit, negotiate, and execute contracts for all clients and vendors.
- Compliance and Safety: Ensure compliance with all relevant laws, regulations, and safety standards. Implement and enforce policies and procedures to maintain a safe environment for customers and employees.
- Proven experience (10+ years) in managing business development and operational execution to achieve profitable revenue targets in a similar role, preferably in the sports, entertainment, or hospitality industry.
- Excellent financial acumen and experience in budgeting, financial analysis, and P&L management.
- Demonstrated ability to develop and execute strategic business development plans to achieve revenue objectives.
- Strong leadership and team management skills with the ability to inspire, motivate, and hold accountable a diverse workforce.
- Exceptional organizational and problem-solving abilities, with keen attention to detail.
- Outstanding interpersonal and communication skills, with the ability to build relationships with customers, vendors, and internal stakeholders.
- Knowledge of ice rink operations, event planning, and facility management is highly desirable.
- Flexibility: Willingness to work evenings, weekends, and holidays as required, especially during peak seasons and events.
- Proficiency in using relevant software and technology for financial management, event planning, and reporting.
- Ability to address, adapt to, and overcome challenges in a fast-paced, dynamic environment.
- Demonstrated aptitude for driving results and collaborating cross-functionally.
- High attention to detail.
- Demonstrates our company's core values of integrity, curiosity, empathy, collaboration, and originality.
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