Technical Specialist Property Expert

1 week ago

Lake Oswego, United States Travelers Insurance Full time
Job Title: Technical Specialist Property

We are seeking a highly skilled Technical Specialist Property to join our team at Travelers Insurance. As a Technical Specialist Property, you will be responsible for handling first-party property claims of high severity and complexity.

Key Responsibilities:
  • Investigate and evaluate all relevant facts to determine coverage, damages, and liability of first-party property damage claims.
  • Secure recorded or written statements as appropriate.
  • Establish timely and accurate claim and expense reserves.
  • Determine appropriate settlement amount based on independent judgment, computer-assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles, and work product of Independent Adjusters.
  • Negotiate with multiple constituents, i.e., contractors or insured's representatives, and convey claim settlements within authority limits.
  • Write denial letters, Reservation of Rights, and other complex correspondence.
  • Properly assess the extent of damages and manage damages through proper usage of cost evaluation tools.
  • Meet all quality standards and expectations in accordance with the Knowledge Guides.
  • Maintain a diary system, capturing all required data and documents claim file activities in accordance with established procedures.
  • Manage file inventory to ensure timely resolution of cases.
  • Handle files in compliance with state regulations, where applicable.
Requirements:
  • Bachelor's Degree preferred.
  • General knowledge of estimating system Xactimate preferred.
  • Customer Service experience - preferred.
  • Interpersonal and customer service skills - Advanced.
  • Organizational and time management skills - Advanced.
  • Ability to work independently - Advanced.
  • Judgment, analytical, and decision-making skills - Advanced.
  • Negotiation skills - Advanced.
  • Written, verbal, and interpersonal communication skills, including the ability to convey and receive information effectively - Advanced.
  • Investigative skills - Advanced.
  • Ability to analyze and determine coverage - Advanced.
  • Analyze and evaluate damages - Advanced.
  • Resolve claims within settlement authority - Advanced.
  • Valid passport preferred.
What We Offer:
  • Health Insurance: Employees and their eligible family members are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools, discounts, and resources that empower you to achieve your wellness goals and caregiving needs.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved.

We are an equal opportunity employer and believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve.

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