Technical Support Specialist

2 days ago


Salt Lake, Utah, United States Rand 3D Full time
Job Title: Technical Support Specialist - Architecture and Engineering

We are seeking a highly skilled Technical Support Specialist to join our team in Salt Lake City, UT. As a Technical Support Specialist, you will provide expert-level support and solutions to our clients related to Autodesk architecture and construction software in a Microsoft environment.

Responsibilities:
  • Troubleshoot and resolve complex technical issues related to Autodesk software installations, licensing, and product functionality.
  • Develop and maintain strong relationships with external and internal clients to ensure high levels of customer satisfaction.
  • Collaborate with the Technical and Sales teams to recommend solutions related to the AEC industries in a rapidly evolving environment.
  • Document support cases in Salesforce and develop company intellectual property, such as blogs and white papers.
  • Stay up-to-date with the latest Autodesk software releases and industry trends to provide expert-level support.
Requirements:
  • 3+ years of work experience with Autodesk architecture and construction software.
  • 3+ years of support experience with Autodesk architecture and construction software or relevant experience.
  • Knowledge of Autodesk architecture and construction design processes.
  • Business Process Automation experience preferred.
  • Relevant work experience within a Microsoft environment.
  • Experience with a CRM would be a plus.
  • Demonstrated strong interpersonal communication, presentation, organization, and self-discipline.
  • Initiative, with strong analytical and problem-solving skills.
  • Strong business acumen, high energy, self-motivated, and able to work under pressure.
  • Ability to work independently and manage multiple priorities.
  • Bachelor's or Associates degree and/or equivalent experience.
About Us:

IMAGINiT Technologies, a division of Rand Worldwide, advances the way engineers and architects use 3D technology to design, develop, and manage complex engineering projects. We are committed to providing reasonable accommodations for persons with disabilities and celebrate employment equality and diversity.

We reward our technical teams' contributions with a competitive base salary, incentive plan, and comprehensive benefits package. Visit us at www.imaginit.com for more information.



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