Senior Technical Support Specialist
3 days ago
We are seeking a highly skilled Senior Technical Support Specialist to join our team. As a key member of our Solution Center, you will provide expert support and solutions to our clients related to Autodesk architecture and construction software in a Microsoft environment.
Responsibilities:- Troubleshoot, research, and provide support and solutions to our clients related to Autodesk architecture and construction software.
- Support may include issues related to installations, licensing, product functionality, etc.
- Document support cases in Salesforce.
- Develop company intellectual property, such as blogs, white papers, etc.
- Develop strong interpersonal relationships with external, as well as internal clients.
- Work in conjunction with the Technical and Sales teams to recommend solutions related to the AEC industries in a rapidly evolving environment.
- Adhere to the utmost of business ethics to ensure that IMAGINiT maintains its respected image.
- 7-10 years of work experience with Autodesk architecture and construction software such as, Revit, AutoCAD, BIM 360 is required.
- Exposure to Navisworks, Glue, Field, Plangrid, would be desirable.
- 7-10 years of support experience with Autodesk architecture and construction software, or relevant experience.
- Knowledge of Autodesk architecture and construction design processes.
- Business Process Automation experience preferred.
- Relevant work experience within a Microsoft environment.
- Experience with a CRM would be a +.
- Demonstrated strong interpersonal communication, presentation, organization, and self-discipline.
- Initiative, with strong analytical and problem-solving skills.
- Strong business acumen, high energy, self-motivated and able to work under pressure.
- Ability to work independently and manage multiple priorities.
- Bachelor's or Associates degree and/or equivalent experience.
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