Senior Technical Support Specialist

3 days ago


Salt Lake, Utah, United States Rand 3D Full time
Job Title: Senior Technical Support Specialist - Architecture and Construction

We are seeking a highly skilled Senior Technical Support Specialist to join our team. As a key member of our Solution Center, you will provide expert support and solutions to our clients related to Autodesk architecture and construction software in a Microsoft environment.

Responsibilities:
  • Troubleshoot, research, and provide support and solutions to our clients related to Autodesk architecture and construction software.
  • Support may include issues related to installations, licensing, product functionality, etc.
  • Document support cases in Salesforce.
  • Develop company intellectual property, such as blogs, white papers, etc.
  • Develop strong interpersonal relationships with external, as well as internal clients.
  • Work in conjunction with the Technical and Sales teams to recommend solutions related to the AEC industries in a rapidly evolving environment.
  • Adhere to the utmost of business ethics to ensure that IMAGINiT maintains its respected image.
Qualifications:
  • 7-10 years of work experience with Autodesk architecture and construction software such as, Revit, AutoCAD, BIM 360 is required.
  • Exposure to Navisworks, Glue, Field, Plangrid, would be desirable.
  • 7-10 years of support experience with Autodesk architecture and construction software, or relevant experience.
  • Knowledge of Autodesk architecture and construction design processes.
  • Business Process Automation experience preferred.
  • Relevant work experience within a Microsoft environment.
  • Experience with a CRM would be a +.
  • Demonstrated strong interpersonal communication, presentation, organization, and self-discipline.
  • Initiative, with strong analytical and problem-solving skills.
  • Strong business acumen, high energy, self-motivated and able to work under pressure.
  • Ability to work independently and manage multiple priorities.
  • Bachelor's or Associates degree and/or equivalent experience.


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