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IT Support Specialist II

2 months ago

Lake Mary, Florida, United States Frontline Insurance Managers, Inc. Full time
About the Role

As an IT Support Specialist II at Frontline Insurance Managers, Inc., you will play a crucial role in providing advanced technical assistance, supporting project needs, and managing application monitoring.

Key Responsibilities:
  • Provide Tier II Technical Support with exceptional customer service to our internal customers, ensuring timely and effective resolution of complex issues.
  • Troubleshoot and Resolve Application Issues using standard procedures and support tools, with a focus on delivering high-quality results.
  • Log and Manage Support Requests through our ticketing system, ensuring seamless communication and collaboration with stakeholders.
  • Contribute to Knowledge Base Content and support processes, driving continuous improvement and excellence in our IT operations.
  • Lead and Deliver on Small to Medium-Sized Projects, providing expertise and direction where needed, and ensuring successful project outcomes.
  • Support System and Security Patches, as well as employee onboarding and offboarding, to maintain a secure and efficient IT environment.
  • Manage and Maintain Office 365 and SaaS Products, ensuring smooth operation and security, and providing expert guidance to colleagues.
Requirements:
  • Education: Associate Degree in IT, Computer Studies, Information Systems, or a related technical discipline.
  • Experience: 3-5 years of IT hardware/software support experience.
  • Certifications: A+ Certification, MCSE is a plus.
  • Skills:
    • Proficiency in Microsoft Windows client operating systems (Windows 11) and Office 365.
    • Knowledge of basic TCP/IP Networking Protocols.
    • Strong problem-solving skills with a keen attention to detail.
    • Excellent time management skills, with the ability to multitask and balance competing priorities.
    • A strong customer service approach to support.