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IT Support Specialist II

2 months ago

Lake Mary, Florida, United States Frontline Insurance Managers, Inc. Full time
{"title": "IT Support Specialist II", "description": "IT Support Specialist II

Frontline Insurance Managers, Inc. is seeking a skilled IT Support Specialist II to join our Service Desk team. As an IT Support Specialist II, you will play a crucial role in providing advanced technical assistance, supporting project needs, and managing application monitoring.

Key Responsibilities:
  • Provide Tier II technical support with exceptional customer service to our internal customers.
  • Troubleshoot, diagnose, and resolve application issues using standard procedures and support tools.
  • Log and manage all support requests through our ticketing system, ensuring timely and effective resolution.
  • Serve as a primary contributor and reviewer of knowledge base content, aiding in the ongoing improvement of our support processes.
  • Lead and deliver on small to medium-sized projects, providing expertise and direction where needed.
  • Support the deployment of system and security patches, as well as the onboarding and offboarding of employees.
  • Manage and maintain Office 365, Active Directory, and other SaaS products, ensuring smooth operation and security.
Requirements:
  • Education: Associate Degree in IT, Computer Studies, Information Systems, or a related technical discipline.
  • Experience: 3-5 years of IT hardware/software support experience.
  • Certifications: A+ Certification, MCSE is a plus.
  • Skills:
    • Proficiency in Microsoft Windows client operating systems (Windows 11) and Office 365.
    • Knowledge of basic TCP/IP Networking Protocols.
    • Strong problem-solving skills with a keen attention to detail.
    • Excellent time management skills, with the ability to multitask and balance competing priorities.
    • A strong customer service approach to support.
What We Offer:
  • A comprehensive benefits package, including Medical, Dental, Vision, Life, and Disability insurance.
  • A 401k Retirement Plan with a generous 9% match.
  • Pet Insurance.
  • Four weeks of PTO.

At Frontline Insurance Managers, Inc., we value creativity, collaboration, and technical excellence. If you're excited about this opportunity and want to be part of a forward-thinking team, we'd love to hear from you. Apply now and take the next step in your career with Frontline Insurance Managers, Inc.", "lang_code": "en-US"}