Senior Vice President of Operations

1 week ago

Everett, Washington, United States UnitedHealth Group Full time

For individuals eager to shape the future of healthcare, this is a remarkable opportunity. We are advancing beyond traditional care to implement health programs that are integrated throughout the entire care continuum.

As a key component of Optum, the Optum Care Pacific Northwest (Washington and Oregon) market is in search of a full-time Senior Vice President of Operations to become part of our Senior Leadership Team. This position is particularly suited for someone with a growth-oriented and entrepreneurial mindset, who is capable of developing and enhancing service lines and operations while also functioning at a strategic level.

In the role of Senior Vice President of Operations within a multispecialty and integrated care delivery organization, you will oversee the operational performance of clinical sectors in the Pacific Northwest. This leader will be responsible for planning, directing, monitoring, controlling, evaluating, and driving operations in the region. This entails the development and implementation of both short- and long-term operational objectives and strategies, ensuring alignment with regional, national, and system priorities. Key qualifications include the ability to translate initiatives into actionable plans with measurable outcomes, utilizing industry best practices and standard KPIs to foster operational excellence and consistency across the region.

Key Responsibilities:

  • Act as a senior leader for the PNW Regional Medical Group/Care Delivery Operation, providing strategic guidance on operational matters.
  • Collaborate effectively as a team member in a highly matrixed executive environment, fostering team engagement and cooperation across the organization.
  • Oversee, guide, and mentor administrators in Primary Care, Medical Sub-Specialty, Surgery, Walk-in Clinics, Ambulatory Surgery Centers, Facilities, Ancillary Services, and others as designated by the Market President.
  • Accountable for financial planning and forecasts, as well as multi-year business strategies for all Optum service lines and locations.
  • Primarily responsible for the performance of core Optum services and the operational integration of new Optum sites.
  • Encourage the delivery of cost-effective, high-quality healthcare services for patients.
  • In collaboration with the Optum West region and National, recommend and manage improvements to clinic facilities, including construction, renovation, and equipment procurement.
  • Interpret clinic and departmental policies, objectives, and operational procedures to department heads; resolve issues related to staffing, facility utilization, equipment, and supplies.
  • Partner with the executive team and clinical leadership to facilitate the deployment of Optum strategies and ensure positive relations regarding operational matters.
  • Promote patient and workplace safety, as well as process improvement methodologies such as LEAN.
  • Work with Corporate Compliance to cultivate a culture and systems that ensure Optum meets all legal, regulatory, and ethical standards.
Culture and Strategy:
  • Lead the organization with integrity and accountability, exemplifying commitment to Optum's core values.
  • Foster a safe, healthy, positive, and productive work environment, building strong relationships with all staff and physicians.
  • Provide a supportive and enriching workplace.
  • Encourage workplace excellence and evidence-based care programs through ongoing training and development for staff and providers.
  • Develop future leaders within the organization to maintain the Clinic's competitive edge as a leading healthcare provider.
  • Promote innovation and continuous improvement to enhance business outcomes: customer satisfaction, productivity, profitability, and employee engagement.
  • Participate in market business development and strategic planning as directed by the Market President.
Additional Responsibilities:
  • Represent Optum at public and professional meetings and conferences; engage in clinic communication and public relations initiatives.
  • Maintain professional affiliations and pursue professional development to stay abreast of trends in healthcare administration.
In this role, you will be recognized and rewarded for your performance in an environment that will challenge you and provide clear guidance on what it takes to excel in your position, as well as opportunities for development in other roles you may wish to pursue.

Required Qualifications:
  • Reside in Washington state or Oregon. Willingness to travel within the market a minimum of 50% of the time.
  • 10+ years of experience in healthcare management, with at least 5 years in an executive or regional operations capacity.
  • 5+ years of experience managing multispecialty care operations, including ASCs, primary care, and specialty care clinics.
  • 3+ years of experience managing a P&L exceeding $200M.
  • Experience in multispecialty care organizations, ideally in both fee-for-service and value-based care models.
  • Familiarity with hospital, physician, and ancillary contracts across various reimbursement methodologies, including risk-sharing contracts, fee-for-service, case rate, and capitation.
Preferred Qualifications:
  • MBA or Master's degree in a healthcare-related field.
  • 5+ years of experience in strategic and operational planning at senior leadership levels.
  • 5+ years of experience in a healthcare provider operating environment.
  • Experience and comfort with digital and telehealth care delivery operations, including both launching and operationalizing.
Washington Residents Only: The salary range for this position is $188,000 to $357,600 annually. Compensation is determined by various factors, including local labor markets, education, work experience, and certifications. UnitedHealth Group adheres to all applicable minimum wage laws. In addition to salary, UnitedHealth Group offers a comprehensive benefits package, incentive and recognition programs, equity stock purchase options, and 401k contributions (all benefits are subject to eligibility requirements).

At UnitedHealth Group, our mission is to assist individuals in living healthier lives and to enhance the health system for everyone. We believe that everyone—regardless of race, gender, sexuality, age, location, or income—deserves the opportunity to achieve their healthiest life. However, there are still significant barriers to good health that disproportionately affect people of color, historically marginalized groups, and those with lower incomes. We are dedicated to minimizing our environmental impact and delivering equitable care that addresses health disparities and improves health outcomes—an enterprise priority reflected in our mission.

Diversity fosters a healthier environment: OptumCare is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare maintains a drug-free workplace. Candidates are required to pass a drug test prior to commencing employment.

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