Casino Host

1 day ago


Las Vegas, Nevada, United States Boyd Gaming Full time
Job Summary

As a Casino Host - Relationship Builder at Boyd Gaming, you will be responsible for maintaining and cultivating relationships with our valued customers. Your exceptional guest service skills will ensure that our premium players feel valued and appreciated, leading to increased loyalty and repeat business.

Key Responsibilities
  • Develop and maintain a base of assigned players, providing personalized attention and quality service.
  • Recruit and maintain high-level players through various activities, including direct mail, telemarketing, referrals, and on/off-site events.
  • Continuously develop and sustain personalized relationships with guests, focusing on premium players.
  • Respond to guest requests and inquiries in a calm, prompt, and courteous manner.
  • Issue complimentary services consistent with company and department policies.
  • Participate in player development and marketing activities to ensure development of one-on-one relationships and cultivate guest loyalty.
  • Represent the company at on- and off-site events, generating new and maintaining current guest relationships.
Requirements
  • Bachelor's Degree or equivalent work experience in a related field.
  • Three years experience in customer service, preferably in the gaming industry.
  • Excellent oral and written skills, leadership skills, and customer service and interpersonal skills.
  • Must be flexible in work schedule.
  • Proficiency in Microsoft Office applications and player tracking systems. Salesforce experience a plus.
  • Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.
Equal Opportunity Employer
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
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