International Marketing Ambassador
4 weeks ago
We are seeking a highly skilled and enthusiastic Korean Marketing Host to join our team at MGM Resorts International. As a key member of our marketing team, you will be responsible for maintaining our property's casino customer base and streamlining processes to ensure exceptional customer service.
Key Responsibilities- Evaluate customers' casino activity to provide appropriate incentives and approve comps and allowances when authorized
- Help maintain and grow the property's customer base by actively meeting and interacting with customers
- Ensure customers from your assigned regions are greeted at check-in and check-out, offering personalized service throughout their stay
- Process customer reservations using VIPR/AUTOCAB, OPERA, and PATRON management systems
- Grant marker authorization limits to qualifying customers when authorized
- Attend special events as needed to promote marketing efforts and engage with customers
- Protect confidential customer information and enforce privacy policies according to company guidelines
- Resolve customer disputes and complaints to ensure satisfaction for both the customer and the company
- Comply with all local laws and Title 31, and attend all mandatory compliance and training sessions
- Bachelor's Degree or equivalent experience
- One (1) year of previous experience in Hotel Operations, Casino Marketing, VIP Services or Table Games
- Able to effectively communicate in Korean, in both written and oral forms
- Must be able to communicate effectively in English, in both written and oral forms
- Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
- Demonstrates and maintains a professional, neat and well-groomed appearance
- Nevada State Gaming Registration
- Must be able to work various shifts, including weekends and all holidays
- Free meals in our Cosmopolitan employee dining room
- Free parking on and off-shift at all MGM Resorts properties
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development opportunities through employee programs and network groups
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts
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