Casino Host

4 weeks ago


Las Vegas, Nevada, United States Tuscany Suites and Casino Full time
Job Title: Casino Host

At Tuscany Suites and Casino, we are seeking a highly skilled and enthusiastic Casino Host to join our team. As a Casino Host, you will be responsible for providing exceptional service to our guests, enhancing their experience, and building loyalty and gaming revenue.

Key Responsibilities:
  • Promote the Casino gaming experience to high-valued players, ensuring highest quality theoretical attendance and maximum ROI.
  • Develop and maintain relationships with active and inactive guests through personal contact, mail, and phone to generate incremental revenue.
  • Cater to the needs of players while they are within the casino, ensuring they are satisfied with the services provided.
  • Listen to feedback, issues, complaints, and concerns from guests and resolve them promptly.
  • Book reservations for high-valued guests and coordinate special events to attract new clients.
  • Be knowledgeable of and explain all games offered at Tuscany Suites and Casino, including table games, slots, and video reel machines.
  • Collaborate with Management and support departments to ensure guest satisfaction.
Requirements:
  • Reliable, efficient, and knowledgeable of all computer systems, including Microsoft Office, and Marketing operations.
  • Ability to maintain confidentiality of customer and company information.
  • Minimum 1 year experience as a Casino Host or Guest Service experience preferred.
  • Excellent interpersonal, guest service, leadership, communication, analytical, decision-making, and problem-solving skills.
  • Possess outstanding skills in communication, both oral and written.
  • Ability to multitask and complete several assignments within a short time.
  • College degree or equivalent experience preferred.
  • Must be able to obtain Nevada Gaming Card – Title 31 training.
Work Environment:
  • Work may be performed in areas with unusual temperatures, noise levels, or lighting conditions.
  • Work is performed in an office environment and on the casino floor, requiring the ability to work in a smoke-filled environment.
  • Interaction with co-workers and guests in the work area is typical.
  • Must be flexible and work wherever required.
  • Must be able to work any necessary hours, including late nights, weekends, and holidays.


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