Casino Host
4 weeks ago
At Tuscany Suites and Casino, we are seeking a highly skilled and enthusiastic Casino Host to join our team. As a Casino Host, you will be responsible for providing exceptional service to our guests, enhancing their experience, and building loyalty and gaming revenue.
Key Responsibilities:- Promote the Casino gaming experience to high-valued players, ensuring highest quality theoretical attendance and maximum ROI.
- Develop and maintain relationships with active and inactive guests through personal contact, mail, and phone to generate incremental revenue.
- Cater to the needs of players while they are within the casino, ensuring they are satisfied with the services provided.
- Listen to feedback, issues, complaints, and concerns from guests and resolve them promptly.
- Book reservations for high-valued guests and coordinate special events to attract new clients.
- Be knowledgeable of and explain all games offered at Tuscany Suites and Casino, including table games, slots, and video reel machines.
- Collaborate with Management and support departments to ensure guest satisfaction.
- Reliable, efficient, and knowledgeable of all computer systems, including Microsoft Office, and Marketing operations.
- Ability to maintain confidentiality of customer and company information.
- Minimum 1 year experience as a Casino Host or Guest Service experience preferred.
- Excellent interpersonal, guest service, leadership, communication, analytical, decision-making, and problem-solving skills.
- Possess outstanding skills in communication, both oral and written.
- Ability to multitask and complete several assignments within a short time.
- College degree or equivalent experience preferred.
- Must be able to obtain Nevada Gaming Card – Title 31 training.
- Work may be performed in areas with unusual temperatures, noise levels, or lighting conditions.
- Work is performed in an office environment and on the casino floor, requiring the ability to work in a smoke-filled environment.
- Interaction with co-workers and guests in the work area is typical.
- Must be flexible and work wherever required.
- Must be able to work any necessary hours, including late nights, weekends, and holidays.
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Casino Host Representative
4 weeks ago
Las Vegas, Nevada, United States Tuscany Suites and Casino Full timeJob SummaryAs a Casino Host at Tuscany Suites and Casino, you will be responsible for providing exceptional service to our guests, enhancing their experience, and building loyalty. You will promote our gaming experience to high-valued players, ensure highest quality theoretical attendance, and maximize ROI. Additionally, you will maintain relationships and...
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