Director Cage Operations

6 days ago

Las Vegas, United States MGM Resorts International Full time

Our Company has one exciting mission: To entertain the human race and provide an unforgettable escape. Delivering excellence for our guests, and contributing to building and sustaining our communities, requires collaboration from diverse teams of world-class talent. Our iconic MGM Resorts brands offer a wide variety of exciting career opportunities, each with access to unlimited growth.


Primary Responsibilities

It is the primary responsibility of the Director of Cage Operations to provide overall strategic direction and daily oversight for the Casino Cage, Satellite Bank, MGM Rewards, Count Room, Casino, and Credit, R/S Cashiering. Ensure financial transactions are recorded within company policy and regulation guidelines. Control Labor costs and ensure budgeting guidelines are followed. All duties are to be performed in accordance with department and property policies, practices, and procedures. Areas of responsibility are applicable based on the property's structure.

  • Develop and oversee the execution of company and property objectives and goals as they relate to the Cage, Credit, Count Room departments and MGM Rewards.
  • Direct smooth, efficient, cost‐effective operations; including labor management, supervision of all aspects of services and inventory control; overseeing staffing levels in accordance with business demand, create adjustments whenever possible.
  • Oversee staff knowledge of fraud prevention and credit scams.
  • Oversee quality hiring, training, and succession planning processes that encompass the company’s diversity commitment.
  • Direct operational functions consistent with the strategic plan and vision of MGM Resorts International.
  • Lead the delivery and measurement of guest services consistent with the Company’s core service standards and brand attributes.
  • Provide input into the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure the company’s competitive position.
  • Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction.
  • Work with casino executives, hosts, and the Credit department for the benefit of customers.
  • Oversee guest service standards which are consistent with the property's standards and brand attributes; respond to and resolve guest and/or employee complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties.
  • Develop employee‐training procedures relating to supervising, cashiering, and clerks.


Minimum Requirements

  • Bachelor's degree or equivalent experience
  • 4+ years of prior relevant experience

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