Casino Marketing Host
2 weeks ago
JOB SUMMARY:
As a Casino Marketing Host, you will play a pivotal role in cultivating and maintaining relationships with VIP guests while providing exceptional customer service. This role requires a personable and professional demeanor, strong customer service skills, and the ability to manage multiple tasks in a fast-paced environment. The Casino Marketing Host will work closely with the marketing team to attract and retain high-value customers, providing personalized services to ensure their loyalty and continued patronage.
ESSENTIAL JOB FUNCTIONS:
- Serve as the main point of contact for VIP guests, offering personalized assistance and addressing any needs or requests they may have.
- Monitor guest activity and preferences using the casino’s player tracking system.
- Identify potential high-value players and ensure they receive appropriate attention and incentives.
- Coordinate and promote casino events, tournaments, and special promotions to attract and retain guests.
- Ensure guests are informed about and invited to exclusive events.
- Address and resolve guest complaints and issues, ensuring a positive resolution and maintaining guest satisfaction.
- Provide exceptional service to enhance the guest experience.
- Telemarketing to active and inactive customers by telephone to further maintain Company and customer satisfaction.
- Ability to handle confidential information with professionalism and discretion.
- Other job related duties as assigned and instructed by management.
CUSTOMER SERVICE EXPECTATIONS:
- Project a polished, professional image.
- Respond to guest and team member needs efficiently.
- Meet and greet all guests with a pleasant and friendly attitude via the telephone or in person.
- Work with fellow team members to create an atmosphere of enthusiasm and merriment.
JOB QUALIFICATIONS:
- Two (2) years or more of Casino or Marketing experience required.
- Must be computer literate.
- Must possess strong problem solving and communication skills.
- Must be able to multi-task, must be well organized and must be a problem solver.
- Must be able to read, write, and communicate clearly in English.
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