Casino Marketing Host

2 weeks ago

Las Vegas, United States iNtegrity+ Full time

JOB SUMMARY:

As a Casino Marketing Host, you will play a pivotal role in cultivating and maintaining relationships with VIP guests while providing exceptional customer service. This role requires a personable and professional demeanor, strong customer service skills, and the ability to manage multiple tasks in a fast-paced environment. The Casino Marketing Host will work closely with the marketing team to attract and retain high-value customers, providing personalized services to ensure their loyalty and continued patronage.


ESSENTIAL JOB FUNCTIONS:

  • Serve as the main point of contact for VIP guests, offering personalized assistance and addressing any needs or requests they may have.
  • Monitor guest activity and preferences using the casino’s player tracking system.
  • Identify potential high-value players and ensure they receive appropriate attention and incentives.
  • Coordinate and promote casino events, tournaments, and special promotions to attract and retain guests.
  • Ensure guests are informed about and invited to exclusive events.
  • Address and resolve guest complaints and issues, ensuring a positive resolution and maintaining guest satisfaction.
  • Provide exceptional service to enhance the guest experience.
  • Telemarketing to active and inactive customers by telephone to further maintain Company and customer satisfaction.
  • Ability to handle confidential information with professionalism and discretion.
  • Other job related duties as assigned and instructed by management.


CUSTOMER SERVICE EXPECTATIONS:

  • Project a polished, professional image.
  • Respond to guest and team member needs efficiently.
  • Meet and greet all guests with a pleasant and friendly attitude via the telephone or in person.
  • Work with fellow team members to create an atmosphere of enthusiasm and merriment.

JOB QUALIFICATIONS:

  • Two (2) years or more of Casino or Marketing experience required.
  • Must be computer literate.
  • Must possess strong problem solving and communication skills.
  • Must be able to multi-task, must be well organized and must be a problem solver.
  • Must be able to read, write, and communicate clearly in English.

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