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Senior Pool Operations Manager

4 weeks ago

Las Vegas, Nevada, United States SAHARA Full time

The Senior Pool Operations Manager is responsible for the overall management of assigned resort pools at Sahara. Ensuring quality of service and guest satisfaction is always the top priority. The Senior Pool Operations Manager will also be responsible for working closely with the Marketing, Security, entertainment, VIP Services, and Promotions teams to ensure all events and initiatives are executed properly.

Key Responsibilities:

  • To ensure that all operational systems and procedures are effective, efficient, and in place for the operation of the pools.
  • Ensures that these systems and procedures are consistently applied throughout the pools by each employee.
  • Oversees and directs the seamless running of day-to-day operations.
  • Supports the delivery of outstanding customer service while ensuring that all financial and statutory requirements are met.
  • Is actively involved in the selection, development, performance, and separation of all pool employees.
  • Manages and develops all areas of managerial and professional aspects.
  • In cooperation with Director of Nightlife Operations and/or Vice President of Nightlife, develops and implements strategy for operational management and development, meeting agreed organizational performance plans within agreed budgets and timeframes.
  • Manages and controls department expenditure, staying within agreed budgets and being cognizant of P/L for the pools.
  • Communicates on a regular basis with Casino/Hotel leadership regarding venue performance and operations.
  • Ensures that department and employees are maintaining and attempting to exceed their agreed level of operating performance at all times.
  • Ensures maintenance and cleanliness of outlets with specific focus on departmental SNHD food standards, OSHA, Fire & Life Safety Regulations. Clearly communicates these expectations to Housekeeping and Public Area departments with a focus on preventative maintenance.
  • Posts all bids, memos, and schedules in a timely manner or manages those who do ensuring that they are posted in the above-mentioned manner.
  • Maintains employee morale, addressing any and all issues with care and efficiency.
  • Frequent communication with the operations team including F&B, retail, HR, IT, other marketing areas, and vendors.

Requirements:

  • Minimum of five (5+) years of luxury Pool/Nightclub Management experience, preferably in a Casino/Resort environment.
  • Previous experience with pre-opening of a Pool/Nightclub is a plus, with experience in pre-opening of a Casino/Resort being most ideal.
  • Strong knowledge of commonly used concepts, practices, and procedures in a restaurant/nightclub is required.
  • Union knowledge, rules, and regulations are preferred.
  • Proven ability to accurately calculate P/L, handle money, and implement spending changes is required.
  • Must have flexibility and be adaptable to all types of changes.
  • Previous experience recruiting, developing, and managing multiple types of personalities is required.
  • Must be able to create fun in a fast-paced and stressful environment.
  • Must have strong communication and interpersonal skills to deal effectively with all types of business contacts.
  • A valid Alcohol Awareness Card and Food Handler's License is required and must be obtained before entering this position.
  • Knowledge of Marketing, Social Media, VIP, Hosting, Promotions required.
  • Must be 21 years of age or older.