Client Support Specialist

1 week ago


Kingston, New York, United States The UPS Store Kingston # Full time

The Customer Service Associate at The UPS Store Kingston # is dedicated to providing exceptional support to all retail clients by managing and processing shipments and operating various office equipment such as copiers, fax machines, and point-of-sale systems. This role involves offering insightful guidance to our esteemed customers regarding our diverse range of products and services, ensuring they receive the best possible options available.

The ideal candidate will possess prior experience in retail sales, demonstrate strong computer and internet proficiency, and hold a high school diploma or GED. A friendly and genuinely helpful attitude, along with a professional appearance, is essential. The candidate should be a quick learner, eager to grasp all facets of the business efficiently.

KEY RESPONSIBILITIES

  • Provides exceptional customer service to both walk-in clients and phone inquiries.
  • Practices effective listening skills with customers, team members, and management.
  • Takes initiative to understand the customer's shipping requirements and proposes suitable solutions.
  • Actively learns about all product and service offerings, alternative solutions, and current industry trends.
  • Operates all equipment, software, and devices proficiently and is willing to assist others in learning.
  • Maintains a tidy, organized, and safe work environment.
  • Performs additional tasks as required.
QUALIFICATIONS
  • High school diploma or GED is mandatory.
  • Proficient in computer applications, including Microsoft Office and Adobe Suites.
  • Excellent telephone communication skills.
  • Strong verbal and written communication abilities, including spelling and basic math.
  • Reliable, responsible, and punctual.
  • Able to lift items weighing over 40 pounds.
  • Clear and legible handwriting.


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