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Client Care Specialist for Veterinary Services
2 months ago
The role of the Veterinary Office Coordinator is essential in delivering outstanding service to our clients at Petco. This position is dedicated to ensuring a welcoming atmosphere for both pets and their owners, embodying our commitment to quality care.
Core Responsibilities:
As a key member of our veterinary team, the Coordinator will:
- Manage incoming calls and direct them appropriately to ensure efficient communication.
- Oversee the scheduling of appointments, maintaining an organized calendar for the practice.
- Welcome clients and their pets upon arrival, providing a friendly and professional greeting.
- Monitor waiting times and adjust schedules as necessary to enhance client experience.
- Assist in training new team members and sharing knowledge to foster a collaborative environment.
- Maintain cleanliness and organization in the waiting area, ensuring it is stocked with necessary materials.
- Confirm appointments through clients' preferred communication methods and make adjustments as needed.
- Support technical staff with logistical tasks when required, ensuring smooth operations.
Impact on the Organization:
This position plays a vital role in shaping the first and last impressions clients have of our veterinary services. By prioritizing exceptional customer service, the Coordinator contributes to the overall success and reputation of Petco.
Qualifications:
To be successful in this role, candidates should possess:
- A high school diploma or equivalent.
- A minimum of one year of experience in a veterinary or customer service role.
- Strong communication skills, both written and verbal.
- A compassionate demeanor, especially in challenging situations.
- Proficiency in telephone and computer skills.
- A collaborative spirit and willingness to learn.
Work Environment:
This position is conducted in a veterinary hospital setting, requiring physical activity such as bending, lifting, and standing for extended periods. The Coordinator will engage directly with clients and their pets, ensuring a positive experience for all.
