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Client Care Specialist at Veterinary Hospital

2 months ago


Kingston, New York, United States Petco Animal Supplies Stores, Inc Full time
Position Overview:


The role of the Veterinary Hospital Receptionist is essential in delivering outstanding service to our clients and their pets. This position serves as the first point of contact for clients visiting our Vetco Total Care hospitals, embodying our mission and values.


Key Responsibilities:

1. Manage incoming calls and direct them appropriately to ensure efficient communication.
2. Oversee the appointment calendar, scheduling visits and confirming appointments via clients' preferred methods.
3. Welcome clients and their pets by name, ensuring a warm and friendly atmosphere upon arrival.
4. Monitor and manage wait times, making adjustments as necessary to enhance client experience during busy periods.
5. Assist in training new staff members and share knowledge to promote a cohesive team environment.


Operational Duties:

1. Maintain cleanliness and organization in the waiting area, ensuring it is well-stocked and hygienic.
2. Provide support to technical staff by understanding logistical aspects of the practice, facilitating smooth operations.
3. Address and resolve client concerns promptly, maintaining a professional demeanor even in challenging situations.


Impact on the Organization:

This position plays a pivotal role in enhancing the overall client experience, contributing to the practice's growth and ensuring high standards of care. The Veterinary Hospital Receptionist is vital in creating positive first and last impressions for clients.


Qualifications:

1. High school diploma required.
2. Minimum of one year of experience in a veterinary practice or a customer service role.
3. Excellent communication skills, both written and verbal.
4. Compassionate and professional, capable of handling emotional situations with grace.
5. Proficient in telephone and computer skills, with a willingness to learn new systems.


This position is conducted in a full-service veterinary hospital environment, requiring the ability to engage directly with clients and their pets regularly.