Hospitality Service Representative

1 week ago


Greenville, South Carolina, United States AC Hotels Greenville Downtown Full time
Job Overview

AC Hotels Greenville Downtown is in search of dedicated Food and Beverage Attendants to join our vibrant team. The primary objective of the Food and Beverage Attendant is to contribute to the hotel's success by delivering exceptional service that meets or surpasses guest expectations. This role is essential in ensuring guest satisfaction through meticulous attention to dining area cleanliness and responsiveness to guest needs.

Key Responsibilities
  • Maintain guest satisfaction by ensuring a clean dining environment and addressing guests' needs promptly.
  • Prepare and organize the assigned work area before service begins and ensure it is cleaned thoroughly at the end of the shift, adhering to operational standards.
  • Complete all assigned side work as outlined in the restaurant schedule.
  • Possess comprehensive knowledge of menu items, including garnishes, ingredients, and preparation techniques.
  • Confidently respond to guest inquiries regarding menu offerings.
  • Stay informed about daily specials, beverages, and unavailable items.
  • Greet guests promptly upon their arrival at the table.
  • Utilize effective selling techniques to enhance guest experience and increase sales.
  • Accurately take and input orders into the kitchen management system, following established procedures for guest checks.
  • Verify guest orders before serving to ensure accuracy in presentation, temperature, and portion sizes.
  • Serve orders promptly, adhering to service standards, and check back with guests to ensure satisfaction.
  • Assist in clearing and resetting tables according to restaurant guidelines, preparing for incoming guests.
  • Communicate with management regarding inventory needs to maintain efficient restaurant operations.
  • Have a solid understanding of hotel facilities to assist guests effectively.
Qualifications

A high school diploma or equivalent educational experience is preferred.

AC Hotels is an Equal Employment Opportunity and E-Verify Employer. All candidates will undergo background and substance abuse screening prior to employment.

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