Current jobs related to Guest Services Representative - Greenville, South Carolina - Marriott Greenville

  • Guest Service Representative

    3 days ago

    Greenville, South Carolina, United States Paragon Hotel Company Full time

    Job SummaryWe are seeking a highly skilled Guest Service Representative to join our team at Paragon Hotel Company. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a seamless and enjoyable experience for our guests.Key ResponsibilitiesProvide efficient and courteous guest service, adhering to...

  • Guest Services Representative

    4 weeks ago

    Greenville, South Carolina, United States RESIDENCE INN-GREENVILLE Full time

    Job Title: Guest Services RepresentativeResidence Inn Greenville is seeking a highly skilled and customer-focused Guest Services Representative to join our team. As a Guest Services Representative, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.Key Responsibilities:Provide outstanding...

  • Guest Services Representative

    7 days ago

    Greenville, South Carolina, United States Extended Stay Full time

    As a Guest Services Representative at Extended Stay, you will be responsible for providing exceptional customer service to our guests. Your duties will include:Key Responsibilities:Assisting guests at all times and responding to their requests in a timely and professional manner.Providing reasonable accommodations to guests as needed.Processing reservations,...

  • Guest Services Representative

    2 months ago

    Greenville, South Carolina, United States Marriott Greenville Full time

    Key ResponsibilitiesProvide exceptional service to all guests by creating a welcoming atmosphere, which includes greeting and acknowledging each guest, maintaining high standards, and demonstrating comprehensive product knowledge.Empowered to ensure complete guest satisfaction, exhibiting hospitality and professionalism consistently, while representing...

  • Hotel Guest Services Representative

    4 weeks ago

    Greenville, South Carolina, United States Harlows Casino Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Harlows Casino. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesAccommodate guests by registering and assigning...

  • Guest Service Representative

    2 weeks ago

    Greenville, South Carolina, United States AC Hotels Greenville Downtown Full time

    Job Title: Guest Service AgentJoin the AC Hotels Greenville Downtown team as a Guest Service Agent and provide exceptional service to our guests. As a key member of our front desk team, you will be responsible for greeting and serving guests in a professional and gracious manner.Key Responsibilities:Greet and Serve Guests: Greet guests immediately with a...

  • Guest Service Representative

    3 weeks ago

    Greenville, South Carolina, United States AC Hotels Greenville Downtown Full time

    Job Title: Guest Service AgentJoin the AC Hotels Greenville Downtown team as a Guest Service Agent and provide exceptional service to our guests. As a key member of our front desk team, you will be responsible for greeting and serving guests in a professional and gracious manner.Key Responsibilities:Greet and Serve Guests: Welcome guests with a friendly and...

  • Guest Service Representative

    4 weeks ago

    Greenville, South Carolina, United States Churchs Chicken Full time

    Be a Part of Our Team!We are seeking a Guest Service Team Member to join our team at Church's Chicken. As a key member of our team, you will be responsible for providing exceptional customer service, taking and filling customer orders, and ensuring a positive dining experience for our guests.Key Responsibilities:Greet all customers with a warm and welcoming...

  • Guest Services Coordinator

    2 months ago

    Greenville, South Carolina, United States Marriott Greenville Full time

    Key ResponsibilitiesGuarantees that every visitor experiences exceptional service by fostering a welcoming atmosphere, which includes greeting and recognizing each guest, upholding high standards, possessing thorough product knowledge, and all other facets of guest service.Authorized to ensure complete guest satisfaction, exhibit hospitality and...

  • Guest Services Coordinator

    2 months ago

    Greenville, South Carolina, United States Marriott Greenville Full time

    Key ResponsibilitiesGuarantees that every visitor experiences exceptional service by fostering a welcoming atmosphere, which includes greeting and recognizing each guest, upholding high standards, possessing thorough product knowledge, and all other facets of guest relations.Authorized to ensure complete guest satisfaction, exhibit hospitality and...

  • Customer Service Representative

    2 days ago

    Greenville, South Carolina, United States Chick-fil-A Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Chick-fil-A. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our guests, handling cash transactions, and maintaining a clean and organized work environment.Responsibilities:Provide excellent...

  • Guest Services Phone Chat Representative

    1 month ago

    Greenville, South Carolina, United States Auro Hotels Full time

    Job SummaryWe are seeking a skilled Guest Services Phone Chat Agent to join our team at Auro Hotels. As a key member of our Front Office team, you will be responsible for providing exceptional phone support to our guests, handling inquiries, and resolving issues in a timely and professional manner.Key ResponsibilitiesAnswer all incoming calls in a pleasant...

  • Part Time Guest Services Ambassador

    7 days ago

    Greenville, South Carolina, United States RESIDENCE INN-GREENVILLE Full time

    Job OverviewWe are seeking a highly motivated and customer-focused Guest Services Representative to join our team at Residence Inn Greenville. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.About UsAt Residence Inn Greenville, we pride...

  • Customer Service Representative

    6 days ago

    Greenville, South Carolina, United States Kashi LLC Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Econolodge Inn and Suites. As a Front Desk Agent/Night Auditor, you will be responsible for providing exceptional guest service, managing front desk operations, and maintaining a high level of accuracy in all financial transactions.Key Responsibilities:Register and...

  • Customer Service Representative

    6 days ago

    Greenville, South Carolina, United States Kashi LLC Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Econolodge Inn and Suites.The ideal candidate will possess excellent communication skills, a strong ability to build rapport with guests, and a keen eye for detail.Responsibilities:Register and assign rooms to guests in a timely and efficient mannerConfirm phone...

  • Guest Service Representative

    1 week ago

    Greenville, North Carolina, United States Target Full time

    Be a Part of Something BigAt Target, we're more than just a retailer - we're a community of people who are passionate about making a difference in the lives of our guests and team members. As a Guest Advocate, you'll play a key role in creating a welcoming and inclusive experience for every guest who walks through our doors.Your Key ResponsibilitiesCreate a...

  • Customer Service Representative

    2 weeks ago

    Greenville, South Carolina, United States Chick-fil-A Full time

    Part-time Customer Service Representative OpportunityWe are seeking a motivated and customer-focused individual to join our team as a part-time Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our guests during our peak lunch hours.Responsibilities:Provide prompt...

  • Guest Services Manager

    4 weeks ago

    Greenville, South Carolina, United States Hotel Hartness Patterson Restaurant & Bar Full time

    Job Title: Guest Services ManagerWe are seeking a highly skilled Guest Services Manager to join our Front Office Leadership Team at Hotel Hartness / Patterson Restaurant & Bar. As a key member of our team, you will be responsible for delivering exceptional customer service to all guests and visitors, while ensuring accurate financial reporting and...

  • Guest Services Manager

    4 weeks ago

    Greenville, South Carolina, United States Hay Creek Hotels Full time

    Job Title: Guest Services ManagerWe are seeking a highly skilled and experienced Guest Services Manager to join our Front Office Leadership Team at Hay Creek Hotels. As a key member of our team, you will be responsible for delivering exceptional customer service to our guests, ensuring a seamless and memorable experience.Key Responsibilities:Provide...

  • Guest Services Manager

    3 weeks ago

    Greenville, South Carolina, United States OTO Development Full time

    Guest Services Manager Position at OTO DevelopmentAbout Us: OTO Development is pleased to present an exceptional opportunity for a Guest Services Manager within our Property Department. As an integral part of our team, you will be essential in delivering a smooth and pleasant experience for our visitors.Key Responsibilities:Facilitate guest check-in and...

Guest Services Representative

2 months ago

Greenville, South Carolina, United States Marriott Greenville Full time
Key Responsibilities
  • Provide exceptional service to every guest by creating a welcoming atmosphere, which includes greeting and acknowledging all guests, maintaining high standards, and demonstrating comprehensive product knowledge.
  • Empowered to ensure complete guest satisfaction, exhibiting hospitality and professionalism consistently, while representing Marriott Greenville with pride and ensuring all guest interactions are conducted ethically and legally.
  • Understand and implement all safety and security protocols to maintain a secure environment for both staff and guests. In case of emergencies, ensure medical assistance is sought if necessary and inform management promptly.
  • Foster positive relationships with all associates to promote a collaborative and enjoyable work environment.
Essential Functions
  • Greet guests promptly with a warm and sincere welcome, maintaining eye contact and using a clear, positive voice while listening to their requests and responding appropriately.
  • Utilize operational and sales techniques to optimize occupancy rates and achieve the highest possible average rates, ensuring staff does the same. Provide accurate information and promote hotel amenities effectively.
  • Manage cash transactions according to accounting guidelines, ensuring compliance with all financial procedures.
  • Maintain effective communication within the Front Office and across all hotel departments, staying informed about front office and general hotel operations. Attend scheduled meetings and report any concerns or suggestions to management.
  • Adhere to safety, security, and emergency protocols, responding appropriately during crises and promptly addressing hazards. Follow security measures regarding guest room keys and protect guest information diligently.
  • Operate front office technology, including telephones and computer systems, efficiently.
  • Facilitate the registration process swiftly, inputting and retrieving information accurately, confirming guest details, and providing necessary documentation, including room keys and relevant certificates.
  • Verify and process credit card transactions using electronic methods, manage cash, and balance assigned cash banks while adhering to established payment procedures.
  • Provide safety deposit box services to guests in line with hotel policies.
  • Answer phone calls promptly with a friendly tone, documenting messages accurately and relaying them to guests as needed. Manage mail and small packages for guests efficiently.
  • Address and resolve guest issues and complaints promptly, authorizing adjustments when necessary and documenting all resolutions. Keep management informed of any guest-related concerns.
Additional Responsibilities
  • Adhere to Company Standards of Service as established by Marriott.
  • Project a positive image of Marriott Greenville to the public consistently.
  • Perform all duties in a timely and efficient manner, in accordance with company policies and procedures to achieve the overall objectives of the role.
  • Treat guests, vendors, customers, and colleagues with professionalism and respect at all times.
  • Complete required training as assigned by the department, Marriott, and brand standards.
  • Maintain a clean and professional appearance at all times.
  • Be available to work flexible hours, including evenings, weekends, and holidays.
  • Management reserves the right to assign or reassign duties, work hours, and responsibilities as needed.
Disclaimer
The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not exhaustive lists of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities as needed.

Qualifications
To succeed in this role, individuals must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Experience/Education
A high school diploma or equivalent combination of education and experience is preferred.

Certificates & Licenses
A valid State Driver's License is required for those driving a company vehicle or required to drive as part of their job; additional certifications may be required by brand standards or state law.

Computer Skills
As required by brand standards and company policies.

Language Ability
Ability to communicate effectively with customers and associates. Ability to write clearly and legibly.

Math Ability
Able to perform basic mathematical calculations.

Reasoning Ability
Ability to solve basic problems and recognize when to seek managerial assistance.

Work Environment
The characteristics of the work environment described here are representative of those encountered while performing the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities to perform essential functions. Work is typically performed in a climate-controlled environment, though associates may be required to work outdoors in various weather conditions as needed.

Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities to perform essential functions. While performing duties, associates may occasionally lift up to 40 pounds, frequently communicate verbally, and are required to stand and walk for extended periods, as well as use their hands for computer operation and other tasks.