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Customer Service Representative
2 months ago
Job Summary
Cass Information Systems is seeking a highly organized and detail-oriented Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.
Key Responsibilities:
- Respond to client inquiries and resolve issues in a timely and professional manner.
- Process new accounts, maintain existing accounts, and communicate with internal teams to ensure seamless service delivery.
- Identify and resolve keying errors, request paynows, and communicate with internal teams to ensure accurate and timely processing.
- Suggest operational improvements by notifying management of problem conditions, suggesting updates to customer service operations manual, and participating in functional/departmental staff meetings.
- Perform daily processing of address updates and invoice processing for assigned clients.
- Update missing vendor information for all bill pay clients.
- Maintain ownership of client help desk tickets with assistance of customer service support representative.
Requirements:
- High school diploma or equivalent required.
- 1+ years of customer service experience.
- Experience in a system solution environment preferred.
- Dedicated customer accounts experience preferred.
- Excellent verbal and written communication skills.
- Well-developed interpersonal skills.
- Excellent problem-solving skills and attention to detail.
- Proficiency with the Microsoft Office suite.
About Our Company:
Cass Information Systems, Inc. is a leading provider of integrated information and payment management solutions. We enable enterprises to achieve visibility, control, and efficiency in their supply chains, communications networks, facilities, and other operations. Disbursing over $60 billion annually on behalf of our clients, and with total assets of $1.7 billion, Cass is uniquely supported by Cass Commercial Bank. Founded in 1906 and a wholly owned subsidiary, Cass Bank provides sophisticated financial exchange services to the parent organization and its clients. Cass is part of the Russell 2000.
