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Patient Services Ambassador

2 months ago


Providence, Rhode Island, United States Providence Community Health Centers Full time
About the Role

Providence Community Health Centers is seeking a highly skilled and compassionate Patient Services Representative to join our team. As a key member of our clinical care team, you will play a vital role in creating a welcoming environment for our patients and ensuring their needs are met with sensitivity and care.

Key Responsibilities
  • Greeter and Registration: Greet and register all incoming and exiting patients, verifying required identity, insurance, and financial information, and soliciting and entering all required information using an automated system.
  • Communication Services: Provide communication services within the health center and between the health center and the patient community, functioning as an interpreter/cultural broker when filling a bilingual position.
  • Coordinated Care: Work with all members of the Health Care Team towards achieving coordinated patient-centered care, demonstrating knowledge of the goals and objectives of PCHC's patient care management plan.
  • Follow-up and Outreach: Follow up with patients who did not keep appointments (DNKA) to reschedule and reach out to patients due for 6-month and past-due appointments.
  • Confidentiality: Maintain client confidentiality at all levels of interaction.
Requirements
  • High School diploma or equivalent required.
  • Completion of a medical secretary program, a patient services program, or a similar training program required.
  • Basic knowledge of insurance plans gained through experience or education required.
  • Ability to accurately enter information into EMR database required.
  • Basic computer literacy and excellent writing skills are essential.
  • Medical, optometry, or dental terminology helpful.
  • Effective telephone skills needed to receive/relay and place telephone calls continually throughout the day.
  • Clear diction and unhampered conversational skills allowing for effective communication with a multicultural/multiethnic/multilingual patient community is essential.
  • Ability to speak, write, and read English so as to accurately interpret/translate medical and social conditions.