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Patient Services Coordinator

1 month ago

Providence, Rhode Island, United States PhyNet Dermatology LLC Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Services Representative to join our team at PhyNet Dermatology LLC. As a key member of our front desk team, you will be responsible for providing exceptional patient care and ensuring a seamless experience for our patients.

Key Responsibilities
  • Register and schedule patients in a timely and efficient manner
  • Triage and route clinical calls to the appropriate team members
  • Assist patients with necessary paperwork and documentation
  • Maintain a clean and organized work area, including the lobby and patient waiting areas
  • Escalate questions or issues to the appropriate resources as needed
  • Meet department productivity standards and maintain a high level of accuracy
Requirements
  • High school diploma or equivalent required
  • 0-1 year of customer service experience in a call center, healthcare, or retail environment
  • Ability to ask patients for payment at the time of service
  • Computer savvy with ability to navigate multiple systems simultaneously
  • Proficiency in Microsoft Office applications
Work Environment

This is a full-time position working Monday through Friday, 7:45 AM to 4:15 PM. The ideal candidate will be able to work in a fast-paced environment and maintain a high level of professionalism and courtesy at all times.