Customer Service Ambassador

1 month ago


Providence, Rhode Island, United States Rac Distributors Inc Full time
Job Overview

We are seeking a skilled Customer Service Representative to provide exceptional support to our customers. The ideal candidate will possess excellent communication skills, a strong understanding of HVAC/R equipment and parts, and the ability to work well under pressure.

Key Responsibilities
  • Respond to a high volume of customer inquiries via phone and email
  • Identify customer needs and provide solutions that meet their expectations
  • Document all customer interactions and maintain accurate records
  • Meet personal and team performance metrics
  • Participate in ongoing training and development to stay up-to-date on industry knowledge and best practices
Requirements
  • High school diploma or equivalent
  • Previous experience in customer service or a related field is preferred
  • Proficiency in computer software and customer management systems
  • Excellent verbal and written communication skills
  • Strong knowledge of HVAC/R equipment and parts
  • Ability to work in a fast-paced environment and prioritize tasks effectively


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