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Customer Experience Ambassador

1 month ago

Providence, Rhode Island, United States Dave & Buster Full time
Job Summary:

As a Customer Experience Ambassador at Dave & Buster's, you will be the face of our brand, ensuring that every guest has a positive and welcoming experience. You will be responsible for guiding guests through their Midway experience, providing exceptional service, and creating a memorable experience for our guests.

Key Responsibilities:
  • Deliver an unparalleled guest experience through exceptional service and attention to detail.
  • Communicate effectively with guests, team members, and managers to ensure seamless service.
  • Manage wait times, answer questions, and make recommendations to guests.
  • Provide game assistance and notify support technicians or management as needed.
  • Ensure all areas are clean, organized, and stocked with merchandise.
  • Assist other team members as needed and maintain a positive working relationship with all team members.
Requirements:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member will regularly be required to:
  • Be friendly and able to smile frequently.
  • Work days, nights, and/or weekends as required.
  • Work in a fast-paced environment with distracting conditions.
  • Read and write handwritten notes.
  • Lift and carry up to 30 pounds.
  • Move about the facility and stand for long periods of time.
  • Walk or stand 100% of shift.
  • Reach, bend, stoop, mop, sweep, and wipe frequently.
Compensation:
  • Compensation is from $14 - $15.75 per hour.
Equal Opportunity Employer:

Dave & Buster's is an equal opportunity employer and participates in E-Verify in states where required.