Patient Services Director

3 weeks ago


Providence, Rhode Island, United States Aramark Full time

**Job Summary**

Aramark Healthcare+ is seeking a skilled Patient Services Manager to support the Patient Food Services Operation in the Food & Nutrition Department at Lifespan Rhode Island Hospital. The ideal candidate will develop and execute dining solutions to meet patient and customer needs and tastes, utilizing technical training and interpreting government mandated nutritional standards in the healthcare industry.

**Key Responsibilities**

• Manage patient food service activities and implement/maintain programs to drive overall patient satisfaction.

• Deliver strong operational performance by executing against Aramark Healthcare and regulatory agency standards and programs, continually monitoring operations, and completing assessments and necessary action plans to provide optimal nutrition care and meal service to patients/residents.

• Drive patient satisfaction and maintain client relationships through rounding, ensuring compliance to food safety, sanitation, and overall workplace safety standards.

• Supervise, staff, train, and manage the performance of the food service supervisors, diet office, kitchen, tray line or room service program, and patient meal delivery staff, including applicable rounding.

• Serve as liaison between the dietetics staff and food service departments, recognizing and adopting activities appropriate to the specific needs of the patient/resident population.

• Coordinate activities related to menu distribution and other menu-related issues, facilitating operations related to production, distribution, and service of food to ensure optimal nutrition care of patients/residents.

• Manage and control resources and materials to ensure quality, adequacy of supply, and cost control within budgetary guidelines.

**Requirements**

• At least 1-2 years of food service management experience.

• Bachelor's degree or equivalent experience.

• Healthcare patient services management experience preferred.

• Experience managing, motivating, and engaging a large workforce.

• Proficiency with Microsoft Office programs required.

• Excellent interpersonal, customer services, and organizational skills required.

• Nutrition education and/or background preferred.

• ServSafe Certification is a plus.

• Must be able to work a varied schedule (opening, closing, and mid-shift, plus alternate weekends and holidays).

**Note:** This client location requires all individuals working on site to be fully vaccinated against COVID-19 before start date.



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