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Guest Services Supervisor

2 months ago

Kansas City, Missouri, United States Arbor Lodging Management Full time

Front Desk Supervisor

Overview

Arbor Lodging is a prominent hotel investment and management firm overseeing a diverse portfolio of properties throughout the United States. We are in search of a Front Desk Supervisor to enhance our guest services.

Key Responsibilities:

  • Welcome and check-in guests with a warm and professional approach
  • Assist with booking arrangements, pre-registrations, and room allocations
  • Possess knowledge of the surrounding area to assist guests with local dining, shopping, and attractions
  • Address guest concerns swiftly to ensure total satisfaction
  • Handle payment transactions accurately in accordance with established protocols
  • Collaborate effectively with various departments to resolve guest inquiries

Ideal Candidate Profile:

  • Friendly and approachable personality
  • Previous experience in hotel front desk operations is advantageous
  • Familiarity with reservation management systems
  • Strong communication abilities
  • Team-oriented and positive attitude
  • Capability to stand for long durations and lift items up to 20 pounds
  • High school diploma or equivalent qualification

Benefits of Working with Arbor Lodging:

  • Competitive salary packages
  • Opportunities for annual salary reviews
  • 401k retirement plan with company contributions
  • Additional benefits may be offered

At Arbor Lodging, we prioritize integrity, kindness, accountability, continuous improvement, and diversity within our workplace. We look forward to welcoming a new member to our team.