Customer Service Specialist

1 week ago


Bend, Oregon, United States Enterprise Mobility Inc Full time
Overview
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has consistently been recognized as one of the premier workplaces in the industry.

As the largest and fastest growing privately owned automotive rental and leasing company in North America, we are currently seeking to expand our team. We are dedicated to our shared vision of becoming the world's most trusted mobility provider. The Enterprise brand of Enterprise Mobility presents an exciting opportunity for a Senior Customer Assistance Representative.

Position Summary
The Senior Customer Assistance Representative will deliver exceptional customer service by assisting both internal and external clients, primarily in person, to support their branch and rental requirements.

The CAR Sr will acquire knowledge through local training and hands-on experience to provide administrative support, serve customers, and act as a rental backup in a large home city branch or airport location.

Key Responsibilities
We are currently hiring for immediate openings. Responsibilities include:
  • Handling incoming calls for reservations, rate inquiries, and general customer support.
  • Managing outgoing calls for callback management and miscellaneous tasks as assigned.
  • Providing a high level of customer service by assessing rental needs both in person and over the phone.
  • Welcoming customers in a friendly and timely manner.
  • Offering directions and general assistance.
  • Assessing the condition of rental vehicles upon return.
  • Processing returns, check-ins, and exit kiosk transactions.
  • Effectively marketing the company while safely transporting customers and assisting them as needed.
  • Communicating rental terms, vehicle features, and additional services.
  • Potentially selling optional protection products, upgrades, and other additional equipment.
  • Notifying management of any known vehicle issues and required maintenance.
  • Cleaning vehicle interiors and exteriors as necessary.
  • Performing various administrative and basic accounting functions such as billing support, accounts receivables, and supply maintenance.

Qualifications
To be considered for this role, candidates must meet the following criteria:
  • Must be at least 18 years old.
  • High school diploma or GED equivalent required.
  • Valid driver's license with no more than 2 moving violations or at-fault accidents in the past 3 years.
  • No drug or alcohol-related convictions on driving record in the past 3 years.
  • Must be authorized to work in the United States without requiring work authorization sponsorship.
  • Must have a minimum of 6 months of experience with the current or most recent employer.

Equal Opportunity Employer/Disability/Veterans

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