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Front Desk Agent
2 months ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at IHG Hotels & Resorts. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable experience for all.
Key Responsibilities- Check guests in and out, handle room assignments, and manage guest bookings
- Provide excellent customer service, respond to guest inquiries, and resolve any issues that may arise
- Process cash and credit transactions, handle guest payments, and maintain accurate records
- Stay up-to-date with hotel events, activities, and promotions to provide guests with relevant information
- Work collaboratively with colleagues to ensure seamless service delivery and maintain a positive work environment
- High school diploma or equivalent required; college or university degree preferred
- Previous experience in a front desk or guest service role, preferably in the hospitality industry
- Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment
- Fluency in the local language; additional language skills a plus
- Ability to lift, push, and pull objects up to 50lbs (23kg) as required
We offer a competitive salary and benefits package, including a great room discount and superb training opportunities. As a member of our team, you will have the chance to develop your skills and advance your career in a dynamic and supportive environment.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
