Front Desk Agent
1 day ago
As a Front Desk Agent at Aloft El Paso Downtown, you will be responsible for providing exceptional guest service, registering guests, and handling various hotel operations. This role requires a positive and upbeat personality, excellent communication skills, and the ability to work in a fast-paced environment.
Responsibilities- Register guests and handle check-ins and check-outs in a friendly and efficient manner.
- Provide accurate and timely information to guests regarding hotel services, facilities, and hours of operation.
- Handle guest inquiries and resolve issues in a professional and courteous manner.
- Operate the front desk computer system and maintain accurate records.
- Ensure the smooth operation of the front desk, including handling phone calls, messages, and packages.
- Collaborate with other departments to ensure seamless guest service.
- Perform other duties as assigned to ensure the overall success of the hotel.
- High school diploma or equivalent required; college coursework in a related field is helpful.
- Previous experience in a hotel or related field is preferred.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask.
- Basic knowledge of Microsoft Office suite.
- Ability to work a varied schedule, including evenings, nights, weekends, and holidays.
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- Fun and dynamic work environment.
- Discounts on hotel stays and other perks.
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