Customer Engagement Representative
7 days ago
About CYS Group, Inc.
CYS Group, Inc. is a national company dedicated to delivering exceptional customer experiences through our team of professional customer service representatives, photographers, image consultants, and digital artists.
Job Summary
We are seeking a highly motivated and customer-focused individual to join our Customer Experience Team as a Customer Experience Representative. In this role, you will be responsible for placing outbound calls to clients or prospective clients, answering inbound calls for general inquiries or booking requests, and providing an overall positive customer experience during each interaction.
Key Responsibilities
- Place outbound calls to clients or prospective clients to discuss photography sessions and viewing appointments
- Answer inbound calls for general inquiries or booking requests
- Book photography sessions and viewing appointments
- Update and maintain client profiles and information
- Provide exceptional customer service and support to clients
Requirements
- At least one year of customer service experience in a corporate office setting
- Strong interpersonal skills
- Analytical and intuitive skills
- The ability to follow logic and make appropriate decisions for a sound and appropriate solution
- Strong organizational, time management, and problem-solving skills
- Strong oral and written communication skills
- Strong sense of professionalism
- Active listening skills
- Availability to work occasional Saturdays
About Our Team
CYS Group, Inc. is an all-female team of professionals passionate about challenging societal pressures through the empowering platform of photography. Our mission is to make each experience truly exceptional for our clients.
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