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Customer Relations Advocate

2 months ago

Pullman, Washington, United States Cherie Amour Inc. Full time
Job Overview

Customer Service

Cherie Amour Inc. is seeking a dedicated Customer Advocate to enhance our Customer Service department. We pride ourselves on delivering exceptional service and fostering strong relationships with our clients.

At Cherie Amour, we understand that customer service transcends merely answering inquiries; our team plays a pivotal role in achieving the company’s objectives. Our Customer Advocates are integral to our success, and we aim to establish a benchmark of compassion and professionalism for our clientele.

If you are passionate about assisting others, resolving challenges, and nurturing enduring customer connections, this position is an ideal match for you. We are in search of an individual who genuinely values customer support and recognizes its significance in enriching our clients' experiences.

Key Responsibilities:

  • Address and resolve customer inquiries through various communication channels promptly and efficiently.
  • Educate and empower customers throughout their journey with Cherie Amour.
  • Conduct outreach initiatives as part of our customer engagement program.
  • Escalate urgent matters to the relevant manager or supervisor for assistance.
  • Contribute to the development of our Customer Service team by sharing insights and feedback obtained from client interactions.
  • Enhance customer trust and satisfaction by delivering outstanding, personalized support.

Qualifications:

  • Exceptional written and verbal communication abilities.
  • Strong problem-solving skills.
  • Preferred experience of 1+ years in customer support or service roles.
  • Effective time management and organizational capabilities.

This role is a great fit for you if...

  • You enjoy simplifying processes for both customers and colleagues, and you thrive on resolving challenges.
  • You are motivated by interactions with others and prioritize empowering our clients.
  • You are eager to learn new methods and advance in your career.
  • You bring positivity and enthusiasm to the workplace.
  • You offer solutions rather than just identifying problems, while also recognizing areas for improvement.
  • You are adaptable and comfortable with a dynamic work environment where tasks may shift throughout the day.

About Us:

We are a collective of women committed to fostering positive change in the world. Our mission is to create a supportive environment where women can embrace their unique beauty and cultivate self-love and appreciation. With expertise spanning professional photography, retail, and cosmetics, we are a diverse team dedicated to providing the highest standard of customer experience and satisfaction.

Interested in becoming part of our team?

We invite you to submit your resume for consideration. We look forward to connecting with you.

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